Housekeeping done after 3:30pm every day. The parking validation system is cumbersome in the extreme. It should be streamlined and made user friendly.

Sehr reichhaltig; sehr schöner Swimmingpool

Air condition zu laut; die Flure sind verstaubt.

Friendly and upbeat reception and restaurant staff, making sure you feel welcome and well taken care of.

I wished for an even higher floor (instead of 12th) but it wasn't available - or so reception said. The unannounced visit to the bed by a cockroach was a surprise, I guess the 12th was well in reach for the creature. No harm done (to me, the insect didn't survive). The internet wasn't stable and the spacious bathroom looks kind of tired and aged.

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Good service

Clean, comfortable, cosy room

Not much

Good breakfast

No freezer at the room

Great location within walking distance to the waterfront.

Room service was slow and I need to follow up with them. Staff were nice and helpful when you approached them but they did not seem interested in approaching you. I also had tried to organise airport transfer prior to arrival but never received a response.

Pool, breakfast. We could check in in the morning as our room was already ready. Very nice staff, the concierge was opening the doors and helping with the luggage.

Room could have been cleaner. The bathroom door was broken. At the pool, there were not enough towels and they were not replenished quickly enough. There was a bar at the pool but no one was walking around and taking orders for drinks. You have to walk uphill from the waterfront to get to the hotel.

Ok for price

Breakfast and service terrible

good and friendly staff (front dest, cleaner and bellboy)

no free basement parking for hotel guest old room furniture slipery washroom morset

The room

My room toilet hose is leaking - room 1801

cleanliness

none

the atmosphere and access to facilities

nothing

nothing

room cleaning promptness, food from restaurants,

Nu er hong restaurant has the best chinese food in the hotel

Room wallpaper cracked Headlamp on the bed is quite dusty Bed head seems like hasn’t been cleaned for some time Tiles for bath tub broken Side lamp table at bed needs some cleaning. Obvious stain is visible Curtain is stained with some chocolate sauce stain. Very likely from food from previous guest

The hotel staff are wonderful. So polite and friendly, eager to help and provide information. A big room, generally in good condition, fab view over Kuching and perfect location for us close to shops, family and friends. Lovely to see the hotel supporting the Penan Women Project with a popular display near the hotel entrance. They were happy to make hot chocolate the way we like it - with milk, not too frothy!

The room was a bit limited in drawer space, the drawers being well passed their best and should be be replaced - the bath tap was also loose. Around the hotel, a couple of places where paintwork was flaking (see swimming pool photo) and carpet could have done with being relaid. So, a few smaller details that need a little attention.

location is good

pool not being maintained properly. Room’s condition was not maintained well too

location

cleanliness, particularly the bath tub & the carpets in the room..dusty and smells damp the beds are hard & uncomfortable

Big room with nice views . Great gym with enough gear even program activities. Nice swimming pool. good breakfast.

AC to high in the hotel common areas including breakfast. the fact you need to cross the events floor to enter into de pool and gym.

Have to pay for the parking. No complimentary parking fee. Eventhough got flat rate, it will best given complimentary free parking instead.

Easy check-in. Room was very comfortable.

only 1 door to the walk-in wardrobe and bathroom. So cannot access the wardrobe when colleague is in the bathroom.