historical building and grounds that are superb

nothing

Room upgrade will make it far more likely we'll return. A big factor. Every member of staff 100%. Beautiful venue. Nice touches around our mentioned "new job" celebration. Swimming outside in April. A lady cleaner was about to get in lift as I walked up to it. She stepped aside. No amount of insistence would make her either take the lift or join me in it. Personally I'd be happy to share a lift with the person cleaning my room but her courteous professionalism was a credit to her and her training. All above applies to Astor Grill too.

I've never encountered a service charge on accommodation. Whilst on checking out it was made clear I could decline, (maybe being very "British") I wouldn't decline, and had no reason to, the service charge has just stuck in my mind as a negative. It seems to just to remove 5% from the face value of the room. It was a toss up between returning to The Grove or trying Cliveden. You might think the superficial price reduction worked, but actually it tips the balance toward a simple price. Asquith Bath tap needs a bit of maintenance.

All of the staff were friendly and helpful. They made you feel welcomed me and quiet at home.

The history and staff were great.

The price certainly did not match up to the hype and expectation. The room was tired, TV didn't work. No Mini bar, We booked in for the tasting menu at 8.30 & were still waiting at 11.30!

The whole experience was exceptional. The surroundings were beautiful, spa was relaxing and we loved the whole time we were there.

The Spa cafe and Astor Grill weren't up to the exceptional standard of everything else we experienced. Just a few tweaks on the menu, standard and price would be welcomed.

The staff went above and beyond to be helpful.

Hotel felt tired and living off the history of the place. Breakfast was disappointing. The produce was not high-quality, cheap bread, pastries and cooked breakfast. It was not what I would expect from a five star hotel. Dinner in the restaurant was ok but not amazing, didn’t warrant the price paid. Afternoon tea, sandwiches - bread was dry. Overall felt disappointed with the price that I have paid to stay there for one night.

the room service and the people working there they were so good

nothing

We stayed for 2 nights in December 2022. The positive points: The house was magnificent so as our room- The spa was luxerious with a small but nice swimming pool, towels and toiletries provided, staff were polite and car park was available free of charge. The gym was small though didn't bother me very much. Negative points: I booked an expensive room with separate sitting/living room and bedroom! they said they have upgraded us to a room in a main building. However, I am not still convinced as the upgraded room didn't have any living room! Then there was these service charges that came from every single direction! this wasn't clarified upfront and made a big difference to overall bill! we were never given a copy of the receipt either. Speaking of service my wife had her nails done and nail polish didn't last more than 3 days, Breakfast was very boring with fruits balls usually not re-filled until asked! poor collection of cheese and bread also noted overall average breakfast. The same was with the dinner at the main restaurant: boring menu.

Room that upgraded but didn't look like so, Service charge that came from every f*** place, Boring breakfast, no receipt at check out!

To put it simply, we had the most magical weekend imaginable at Cliveden. It's not hard to summarise what makes it so special - the beautiful grounds, the incredible history and - without question the most important feature - the quite brilliant staff. From the moment we arrived Dina made it very special and this continued throughout our stay thanks to the wonderful team. Particular (and very heartfelt) thanks go to Sebastian, Philip, John, George, Dragos and Dina. We are already very excited to see you all again. In a world of constantly falling standards, it was rejuvenating seeing all expectations smashed by Cliveden. Many thanks once again! Andrew and Salma.

Very hospitable

The building and most of the staff

Breakfast was slow. My partner had to ask three times for breakfast. I think it was an off day. Very unusual. I have stayed there a number of times and will go back.