Rooms, Manor House it's self and gardens

Service was a bit hit and miss

The property is situated in lovely grounds a short drive to Stratford upon Avon. Great location lovely hotel.

The pool / spa facilities are only small- that is the only negative. Unable but on the small side.

Lovely location, amazing old Manor House and beautiful grounds.

We stayed in the new block and the room was disappointing. Apart from the fancy headboard it was no better than a premier inn room. Shame as the cost merited more than that.

The room was nice and large with great facilities. Generally good but I don't feel the price justified it.

The staff weren't very polite and seemed very abrupt and standoffish. Reception seemed unwilling to help and complained when having to solve issues- even when we provided the solution. he food choices were restricted and the choices available were expensive. The beds nice but again not what I would expect for the price. My travelling companion visited the spa and felt that the staff again weren't overly polite, welcoming or helpful. Reception seemed unwilling to help and complained to the customer they were 'helping' when having to solve issues. The shower shampoo dispensers in the spa were all empty (first thing in the am).

We had to change our room due to steep stairs and this was handled superbly by a gent on reception named Pip. A very professional and courteous member of what is a great staff team. Super location and tremendous gardens .

The staff. The location. The all round cleanliness and presentation. The food and our room.

Historic building, quiet location, clean and well maintained, comfortable room, friendly staff and good spa facilities.

Restaurant evening menu was limited although quality of food was good, choice was limited.

Beautiful grounds, comfortable bed and great restaurant for dinner

Steam room wasn’t working, no apologies from the spa staff, sauna was tiny and spa facilities aren’t matching the price tag. Breakfast wasn’t great, had to wait 20 min for coffees to arrive and it’s a buffet style with limited options

Great reception staff, very helpfull. Amazing setting, very close to many attractions, and Stratfford town, but has a very private location. Great quality of food. Would like to mention one of reception staff Florin, who was especially helpfull throughout our stay!

The Manor House is just that. Beautiful old building sympathetically modernised to accommodate all you would expect from a top class hotel. It’s history is well maintained and a pleasure to have experienced. The only proviso being you certainly need to be able bodied to negotiate access in some areas. However there is provision to assist people’s needs. The period features and fixtures and furniture are all outstanding

We didn’t have any criticism. The only thing I would comment on is be prepared to pay above normal rates at the bar and food. Example being a bottle of wine could cost anything up to £40. But the experience overrides the cost

Dinner was good. Staff were friendly.

Although plenty of staff, bar area staff weren't attentive.

The staff were great in sorting out a different room without any hassle including when I had to return to reception at the end of the evening to recover some stuff inadvertently left there.

The Barn room I originally booked. Might as well have been sharing my room with the bloke next door - think I’ve seen thicker paper than the dividing walls.

Breakfast was very good, dinner was good too except the starter was very very small

The size of the mackerel starter

It was so clean and such beautiful spotless grounds. Had a fantastic couple of days and amazing weather too, so just perfect. Staff were all so friendly and polite.

Nothing, loved it all

- no customer care rigid jobsworth mentality - and putting price up after confirming stay and price - poor staff need more training

wonderful location and history. lovely staff.

No lifts. Need a porter service.

Room was excellent as were the staff, very efficient and friendly. Food supurb

large grounds for dogs, clean, rooms spacious and cosy.

Friendly and polite staff. Clean rooms. Warm and welcoming. Breakfast was yummy.

Nothing everything was perfect.

Beautiful room and excellent food

As it is a spa I would have expected slippers in the room. It is winter and I had a choice of boots or stilettos neither of which I could wear to the spa. Very stingy on tea and coffee in the room only 1 bag/sachet per person

Breakfast was fabulous, perfect start to the day.

Nothing really, except that we had to state what time we were coming down for breakfast, though that's understandable as the hotel was very busy.