rooms lovely staff brilliant very friendly helpful and professional, bar service great good value for money

there was no hot water in one of the rooms shower ,steps to rooms no lift not good if you have bad knees but staff extremely helpful

Restaurant very good, food and service superb

Many memories of functions at this hotel from years ago, now needing better maintenance, and an injection of atmosphere. No comfortable, atmospheric sitting area in the bar, restaurant nicely laid out, food excellent, at breakfast and dinner, service very good. The whole public area lacking character and charm, a bit like an airport departure lounge. Room, though spacious, starting to look rather shabby, although we were booked as a couple it seemed to be laid out for single occupancy, we eventually found the second set of towels in the bottom of the wardrobe. Very parsimonious with tea and coffee supplies (although the staff did supply more when asked) bathroom had old, inaccurate signs, and poorly applied sealant round the bath and tiles and shower controls virtually un-usable. In general, overpriced, rather sad hotel relying on past reputation for its business.

Freshly cooked breakfast

Room was too hot despite turning the radiator off

location

the pipes in the room were making loud whistling noises all night which made it hard to sleep

location excellent

Expensive rooms very dated

Staff great food great cost great

Nothing

comfy, good service, lovely breakfast

room a little dusty

The staff were fine, the girls in the breakfast dining room were pleasant and helpful and the cooked breakfast was very good. The coffee, although from a machine was excellent.

Not too sure how this hotel has a four star rating. As the saying goes,you only get one chance to make a first impression and the reception area is somewhat underwhelming. The girl was fine so we checked in and went to find the room on the first floor. The narrow stairway and corridor was so dull and drab,all painted in a dark grey and could benefit from a good hoovering. The room bore no resemblance whatsoever to the photos on their website and again decorated in dark grey emulsion and the view from the window, all be it, not their fault was so depressing we were so pleased we were only there for one night. Again, something beyond their control is the the parking at the front of the hotel which is pay and display and applies from 8.00am until 6.00pm which was fine when we arrived at 4.00pm and paid for two hours but the idead of having to be out at 8.00am next morning to put another ticket on the screen is pretty inconvenient as in our case, we'd had a late night at a local restaurant .

Staff very welcoming and friendly.

Photos not a real indication of the room we had. Room was not clean. Hot water took 5 minutes of running water. Room was small and cramped.

location

over priced premier inn would have been cleaner

Brilliant facilities and incredible staff

The rooms can get a bit warm

location

poor standard of room

location and new

creaky floor boards and flat pillows

I booked this for my sister and brother in law as a wedding gift. A wonderful hamper was left for them which was so thoughtful. They were very happy with the room and hotel

The food was great .. poor parking facilities Rooms in need of improvement

My door was left unlocked after the cleaners had been in I had valuables in my room

We booked two rooms for ourselves and the family and they were ok. The evening meal was quite good but it seemed with the large wedding happening in the evening the staff were a little tense. The breakfasts were very good.

The email a short time before we travelled was a shock when we were told that there was no parking at the hotel. It was somewhat cofusing when we arrived and had to park a short time in the square. However as it turned out we were eventually able to park on the hotel premises later when we were advised that the hotel parking machines hadn't been installed yet and the odd space did appear.

Room was lovely.

There appeared to be an infestation of tiny moth like creatures throughout the room and the bathroom, nesting in the wardrobe and the towels. The view from the window (which was open when we arrived) was a bit of a dumping ground which was probably harbouring the pests. I left my beautiful white gold Michael Kors bangle on the side of the bath and it has never been retrieved sadly.