Wonderful building Comfortable room Good bar and restaurant

Very busy weekend with large wedding

Room breakfast and pool

The steam room was not turned on.

expensive breakfast so we found a place near Tring

pretty room, convenient location

bed was actually a double so it was small and had a footboard which meant that if you’re over 5.6” you’ll have to scrunch up all night. Not comfortable. We had broken light fittings as well, light switches are hard to find and the breakfast buffet was average at best. Paid an extortionate amount for a very average stay.

Friendly staff in beautiful surroundings

All good

The room was beautiful. The staff were friendly and welcoming. The spa was good. I had my nails done and the prices were reasonable. Breakfast was a buffet. The grounds are pretty.

I have a problem with my ankle and forgot to ask for a ground floor room (my fault). My room was on the top floor. I did ask if there was a lift, but there was not one. Later I discovered there was a lift but it was out of order. If you are a wheelchair user, access is from the back of the hotel where the conference facilities are. There are ground floor accessible rooms. The restaurant, bar and tea room are all accessible.

We were upgraded on arrival. The room was really lovely and spacious. Bed was comfortable with excellent linen. The staff were friendly and helpful. Excellent customer service, particularly in the bar on the Sunday night.

We were not able to move a dinner reservation to later in the evening as we were told the restaurant was fully booked. This wasn’t true as there were empty tables around us. The restaurant menu was poor with average pub food. Food was low quality and included offering roast meat with gravy and salad. Very odd. They also couldn’t accommodate a food allergy. The steam room in the spa was out of order and the changing rooms were very shabby with broken lockers.

Spa & pool facilities were good; the room was OK and I have discussed the 'short-comings' with the senior management.

See above.

The setting is fantastic with lovely grounds and peacocks! The room was very good and the public rooms too; especially the area with the real fire. The decoration (wll papers for example) were interesting .

The breakfast was ok, but no better for the price. Disappointing to have instant coffee rather than ground for example. There was a coffee maker in the room, but no instructions.

Everything was perfect 10/10

I liked everything

The peacocks in the grounds were the cherry on the cake!

cleanliness. nice pool and massages at the spa. lovely bedroom

only 1 bar area (I think). restaurant and food were lovely, but wanted nicer desserts!

Absolutely beautiful building, restaurant and bar area. Staff were superb in every way. Food was lovely and we felt very welcome. Wonderful to see the white peacocks in the grounds too. Room was spacious.

Room in new extension. The bed was too hard for me to sleep well and the shower wasn't as clean as I would have liked. I would have liked a dressing table near a plug socket for a hairdryer.

We overall pleasant stay, room and hotel interior were fantastic and like . The peacocks, open fire Christmas tree created the lovely ambience we remembered when we came for our wedding anniversary before. Room was very comfortable, great beds and linen. This time booked the afternoon tea which was very good. We had the pool pretty much to ourselves and the hotel was very accommodating with my daughter being the only child around.

At beginning there was no hot water of which we were only informed the day before our stay. They got it fixed relatively quickly but the room was very cold to start with and the towel rail never worked so bathroom stayed cold. (were given extra radiator but took a while to warm up). Guests had to shower in the very limited number of of showers at pool so it made the changing rooms a mess (flooded with water, not very clean) etc. We've stayed at the hotel a few years ago for our wedding anniversary but we sadly felt let down by the dining this time round. Menu was rather limited, some things had run out even though the hotel was quite empty. We waited ages for our dinner, so had several other guests. It generally felt rather understaffed. I felt sorry for the staff that were there as they were seemed to genuinely care and want to provide good service but it all felt somewhat lacklustre. There was no real apology or follow up, no discount was offered etc. even thought they had been told a few times it was a special occasion. Last time there were little attentive things like a note or a special little thing at dinner. Bit of a shame as we didn't enjoy it as much. The grounds were also all being dug up so it just didn't look as nice though we did have a lovely stroll round the back of the house.

Splendid building with grand central hall and staircase. Wooded grounds with peacocks strutting. We had a large room which was clean and comfortable.

The Shakespeare bar was nice with good service. It could have been improved in the lighting department, having an open fire and a door to the outside that closed properly! Also the choice of beers was hopeless! Just Budweiser and Peroni if I remember correctly. No local beers.

beautiful location and room was stunning

nothing I didn’t like except breakfast at £18 a head too expensive. didn’t have it