Ubicación excepcional, muy buena atención por parte de todos sus trabajadores

Hubo un error en la reserva

Café da manhã muito bom, com variedades e boa qualidade dos alimentos. Atendentes muito educados e prestativos. Ótima localização, limpeza e acomodações. Recomendo.

Localização e restaurante e bar

Chuveiro do quarto agua nao esquenta suficiente e os travesseiros muito altos

La ubicación e instalaciones

La habitación tenía olor fuerte a cigarro, deberían preocuparse de esos detalles.

Localização e tamanho dos quartos é excelente. Obs: na ala nova do hotel os quartos são sem carpete e na ala antiga com carpete. Vista top para o lago e vulcões; Café da manhã é bom e suficiente (poderia ter mais variedade de frutas).

Os pratos do restaurante são caros (em torno de R$ 200,00). Demora absurda para servir uma cerveja. Cobrança de propina (taxa de serviço de 10%) mesmo quando você vai buscar uma cerveja ou uma água (o que infelizmente é regra geral no Chile e ainda ficam brabos quando vc não quer pagar).

La piscina, excelente carta de restaurante

Poca aislación acustica con pasillo

Ubicación, inhalación atención

Nada

El desayuno muy completo, hermosa vista, personal super amable y claros con las indicaciones.

Que no ofrecieran los servicios de spa o piscina (aunque este en la pagina web). Las almohadas muy incómodas (cosa de gustos).

La ubicacion excelente, al igual que el aseo y la atencion del personal. Buen desayuno. El restoran del hotel muy bueno tanto para el almuerzo como con sus onces alemanas. Bien reservar la piscina solo para el grupo familiar. La vista al lago y volcanes hermosa!

El primer piso de la pieza familiar era estrecho, ambos pisos con un alfombrado antiguo y el baño muy pequeño.

El cambio de personal. Este equipo es mas empatico, educado y gentiles

Use hab 214 y como todas las que he alojado, el baño muy descuidado. Descarga de agua del wc se queda pegada. Juntas de ceramicos.....negros de suciedad Dispensadores son mala clase. No se justifica el precio con la miserable forma de poner utiles de aseo etc. Por suerte le sacaron las alarmas a las toallas que hasta hace poco habia que tener cuidado al usar las toallaa.

wonderful location and overall comfort

details like the bathroom lock didn’t work and the tub had a missing knob

The hotel is located right by the lake and provides good view of the lake and the volcano. The location is also very close to the meeting point where we need to take the Andean Lake Crossing early in the morning from Puerto Varas to Barilochi. Hotel front desk staff is pretty good, especially the gentleman who speaks English. He was extremely helpful and gave us a lot of good suggestions. The included breakfast is also very good.

The hotel itself is a bit old. But it still provides reasonably comfortable stay.

breakfast, location, staff

all great

Excellent hotel, superb location, rooms with stunning view. Special thanks to Edoardo, who was really hespfull. Best breakfast ever.

la experiencia del spa excelente

Double charged for the accommodation with no reply from Booking.com or the hotel to fix the double charge

Wonderful location central but by the lake with great views. Grand historical hotel. Excellent staff, friendly and helpful tho limited English.

Would have liked a fridge in the room.

Restaurant staff and food were both top drawer. Good view.

Front desk staff was not helpful. On two days, I asked for a wake-up call Didn't get either. Breakfast was below expectations. Facilities in disrepair.

wonderful location, charming and helpful staff and great swimming pool

they seemed very short staffed. the staff really did their best but they were clearly overstretched . a little disappointing for the price

amazing location . thé staff was really nice and I can only praise them all

The best views imaginable. This is a quiet, solid, traditional and very comfortable hotel. I return here time after time. I could not think of staying anywhere else in Puerto Varas