calefacción habitación y áreas comunes ,desayuno muy pobre

Limpieza & atención de personal 🩷

Colchón & televisor súper pequeño

Desayunos, tamaño de habitación y baño, buenas vistas y el hotel en general muy bueno, no usamos el spa pero lo vimos y se ve muy bueno

Piezas alfombradas y sucias no puede ser en este tiempo con tantas alternativas más higenicas sigan con alfombras, televisor antiquísimo, y sin aire acondicionado, casi morimos de calor

La amabilidad del personal.

Piscina temperada no tenia nada de spa! muy mal mantenida. Un mal olor. Queríamos nadar. Pero el olor era como a podrido. Pieza un un televisor antiguo y chico. Desayuno poco variado.

Usé el Resto-bar. Adecuado

El hotel es muy bonito, tiene una vista muy linda al lago y los volcanes. Tiene muchos salones para estar, cómodos y bien decorados

Que la piscina externa estuviese cerrada siendo ya verano

Desayuno, habitaciones y ubicación espectacular para salir a caminar

Todo nos gusto

La habitación comoda muy grande para mi gusto

Desayuno no muy bueno pensando en todas las alternativas que tien Puerto Varas, y todos los dias lo mismo

Los espacios comunes son súper agradables, las habitaciones amplias y cómodas. Ideal para una escapada de desconexión y relajo.

Las habitaciones no tienen una buena aislación de ruido. Faltan opciones de leche vegetal en el desayuno.

The location is convenient.

My shower never worked properly, there was no hot water in the showers. ( basic for a “5 star hotel”). Spa was very limited and I noticed that they haven’t fixed the women’s sauna on 5 months ! They only allow man to use the sauna and also the jacuzzi was not working. Really disappointed. Then when we wanted to eat something on there lounges they didn’t allow us, they say we can only drink but there restaurant atmosphere is not inviting at all.

The staff was great, the rooms were confortable; nice and calm hotel; we were given an upgrade for no extra money, and the room assigned had a great view of the lake and Osorno volcano. Very confortable beds, nice hotel decoration, very classy. Breakfast was great.

The hotel could use some extra maintenance in its facilities; the exterior walls, specially the front walls, need to be painted urgently. With some touchups this hotel could actually be a full five star hotel.

El hotel en general

the rooms, the smell on the hallways, the food is very good, and the employees were really polite

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bedroom was comfortable and spacious

the place needs maintenance, a bit expensive and post pandemic lower standard.

I like the location is very very good, walking distance of the main atractions.

Many many things, the building need urgently a full mantinence, the personal needs trainni andthe service in general need an up grade, yo can stay, but it s not a gratefull experience.

Habitación amplia y comoda. Excelente desyuno

Que no tenga restaurant

Comfortable room, spacious. Nice environment and felt homely and warming inside the hotel.

Blackout curtains on the windows - too much light coming in. Jacuzzi not working and this was the main reason we booked this hotel.

its pretty

they charge us twice and didt help me to cancel one time and just charge one time

good views & big hotel pool

gym needs upgrading hotel needs a bit of a freshen up

nice amenities

had booked 2 equal rooms. and one was significantly larger than the orher.

Staff

Too cold, heating system needs to be improved

Instalaciones de primer nivel, impecable

Good bed, cleaning, etc

Simple breakfast, not very good internet

Good location, friendly staff, clean rooms, good breakfast.

Rooms are getting old and need some renovation. Beds are very soft.