Buena variedad en el desayuno buffete.

Aunque a la carta se dificultaba pedir por el tema del menu solo en aplicación y la señal en los celulares fallaba

Arquitectura externa y jardines hermosos

Menú del restaurant solo digital y la señal no era buena, por lo tanto no podía acceder al menu. Ojalá y tuvieran mejor señal y/o menús impresos

Lo bonito del hotel, sus jardines

Varios integrantes de la familia nos enfermamos, no sabemos si fueron los hielos o algún virus. Poca señal de celulares Menu del restaurant solo digital

La arquitectura del hotel es algo que vale la pena visitar.

Al ser un destino de eventos, recomiendo ir entre semana si lo que desean es relajarse

Los espacios de cada hacienda son lindos, pero tiene varios súper descuidados, el buffet, las albercas

El tiempo en cada desayuno, comida y cena es tardado al grado de esperar una hora para entrega de alimentos y la entrega de la cuenta, la comida no es lo mejor, solo el buffet es rico

La hacienda es hermosa, el buffet delicioso, es muy amplia y la habitación muy cómoda

Me tocaron 2 platos sucios, los meseros un poco distraídos

Comida super rica, instalaciones hermosas. Las albercas muy agradables

El servicio de comida para la alberca

Los jardines

La obscuridad del baño

The place is a wonderful old hacienda with huge gardens and 2 big pools. The restaurant is good and on Sunday they have a huge brunch. The pools are wonderful and the weather is great - always springtime. Good stay if you are going to a wedding in the vicinity.

The rooms aren't big, but nothing to complain about. It was a wedding weekend so you did hear people walk by the room a bit loudly very late, maybe a 2nd floor room would be better for less noise. Wasn't a fan of their Chiles in Nogada (and I usually like them in other places). The surrounding area isn't nice, if you travel there it is to stay at the hotel.

Beautiful hacienda and gardens, excellent meals in the restaurant

The service in the pool area was poor - inexperienced staff, slow service Check-in took too long with few guests in line E-keys in app stopped working soon after check-in Did not note our agreed upon late check out, causing us to be locked out of our room in the morning Three barking dogs were allowed inside the restaurant on a Saturday night with little to no staff intervention Overall, service needs improvement before I could say the whole experience was great

Everything beautiful surroundings

The service and food were delicious! No complaints.

How short of a stayed I had. Next time, I will stay longer.

everything amazing! cleanliness, service and very good room! comfortable beds, spacious bathroom fantastic AC! My room was number 239 with a very nice view of the garden, and huge! I’m very picky with noise so make sure you request a quiet room in case you are too. There are a lot of events and I can get noisy sometimes but overall very very pleasant. Want to highlight the reception people all super nice and very accommodating. Special mention to Zoila , the cleaning lady , she was fantastic! she would be there for every thing I needed it! Also Angel at the villa pool. Hope to come back soon !

None!

The wifi didn't work in the bedrooms. The staff was polite but not so helpful

staff attention

late dishes delivery at the restaurant

Gorgeous and complete with many amenities including an awesome Starbucks

I really liked everything!

the hotel grounds are beautiful, we loved the swimming pool and the rooms were fine, although for the price we paid we expected more amenities

At 5pm the rooms weren’t ready for check-in, the reception staff was apologetic but gave priority to other guests coming for a wedding. The manager was simply rude and no compensation was offered after we had to wait for more than half an hour. A dirty tray was left outside the room by the previous guests, it stayed in the corridor for 24h. Several staff walked past but no one thought of taking the tray away. Poor service generally and understaffed, unacceptable if you consider that weekend rates are about 300$/night.

like it all

nothing

all

services

Really good breakfast with a lot of food variations.

Service was a little bit slow.

the place is beautiful

the room’s A/C was very noisy and dropped water in the room

Insects in room.

Great stablishment with beautiful architecture and 425.00 green areas.

Food I ordered a sreak, and steak was very poor quality due to either having been put in the microwave to speed the cooking process, or it was frozen and un frozen a few times. No flavor.