The hotel was great for the price but it is rather run down.

This was a 5 start property in the 1970s it’s very tired now. Lovely old building but completely dilapidated. I hope it gets restored to its former glory one day

This was a 5 star property in the 1970s. It’s very tired now. Lovely old building but completely dilapidated. I hope it gets restored to its former glory one day

Location and the people

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Low price and good position.

The whole hotel looked pretty dirty. Air conditioning in our room was not working. We had a problem with our reservation, but the lady from the staff kindly helped us.

This hotel is in a perfect location because it is central to everything one may want. All rooms have great views for the most part. I could walk to restaurants and convenience stores. The front desk was very helpful, especially when I had misplaced my phone. Luckily, the front desk had internet access. I speak Spanish and communicated with them in Spanish, but I am not sure they are fluent in English.

It is a historic hotel, and that being said it is old. There are no updates in the hotel rooms such as furnishings, construction materials, especially lack of sound proof windows. Veracruz is a lively place in the evening, especially with late night music and traffic. Unfortunately, the hotel room windows were not effective in keeping out this noise. I had requested transfer to another room set internally, but the hotel was simply fully booked. If you like loud and lively music this is the place for you.

the location

The rooms were outdated and smelled of bleach so strong we could not breath

N/A

They don't respect the price

The location

N/a

the location and the room itself

mirrors were dirty/old

views

rooms and a/c in bad condition

Location

No cleaning,no safety,no professional staff.

I was clean, but the TV didn't work. I paid more that what booking defined.

Done in my previous paragraph

The staff were nice. Easy walking distance from the malecon and zocalo. Convenient parking.

The bed was pretty hard, including the pillows. There was an extremely loud rock concert in the zocalo next door until 2am. That wasn't their fault, but putting me in a room on that side of the building with zero sound proofing was. Everything else was as expected for the relatively low price.