The view is ok, close proximity to el jardin, although 90 plus stairs to the room. Staff is nice but won't go out of their way to correct issues.

dirty room, dirty bathroom, hotel needs major maintenance, moldy walls and ceiling, cheap patching jobs. Sheets where not washed and mattress had some life in it. Terrace drain was plugged so got wet feet. Two towels for two people for two nights, no hand towels. Requested more towels, only got one and took over two hours. No house keeping after first night, but then again why if it was not clean to begin with. requested 2 pm check in instead of 3 pm, was declined, no big deal but when I tried to pay for an hour with different credit cards, none worked, although all accounts were OK and cards worked at the near by OXXO, even contacted booking about the issue was told to be there at 2 pm to pay or the reservation will be canceled. yep, can't make up that crap. Overpriced for what you have to deal with.

The only thing good about the hotel it's the location and great wiew

Didn't get my room cleaned well no clean towels , l had coffee maker but only coffee one day

everything

00

The views to the city are amazing! customer service was great, helpful, friendly and informative. Parking is a plus, about 10 min from the hotel though… The hotel van will take you to your car.

The shower rails were dirty, the bedding is old and faded, the floor in our room was dirty. We could hear water running all day and night (we let the hotel staff know). the continental breakfast is limited to fruit, coffee/te and bread… Be aware, there are approx 100 steps to get to the hotel.

to many stair s to go to the hotel

The views were amazing.

Having to walk stairs

the view was amazing

hard to find

The location is close to downtown.

Have to climb a good number of stairs to get to it.

location, view of the city from our room

We were given a different room to the one we selected, the staff in the hotel tried their best to attend us but management did not care and didn’t want to hear about it and didn’t offer a solution. The room opened directly to the breakfast area so we could hear people having breakfast every morning from 8am to 10am. We had cockroaches in the bathroom on 3 different occasions. There are permanently stained foot prints in the room which make the floor look dirty and we were not previously made aware of.

nothing

the location

Nothing like

Up on a hill, no elevator. poor hotel description on location

Electrical plugs not suitable, Fans not suitable, toilets not working, No hot water, Had go up about 200 steps to get to property

Only the employees

The room is old, the bathroom old, with not equipment, bed so old, and the curtains the room have was not good.

Bad experience money got missing from my room The manager admitted that the personal was searching for a missing towel on my personal But according to the manager no one took my money. Nothing was solved

To not stay in that hotel

beautiful view of the city

no comfortable chairs

I did not like anything about it.false advertising

No elevator..only worth it if you plan a hiking trip instead of resting and enjoying. Upfront, no info about the loooong hike that you must make in an incline stairway just to check in and then more stairs to your room. No cancellation..they did not empathize w the explanation about my mom hyperventilating after the long hike to the hotel. No refund. We occupied the room 5 minutes and lwft to a better location. No sense renting a room there away from everything..its quite a hike to get there...

Nice facility with a good view. The staff is very kind and helpful.

The location and views were great! The staff was helpful and the space was nice.

Just be conscious there are a lot of stairs.

On breakfast you can add more items and definitely hotel need a elevator.

To much steps

the panoramic view excellent

yo many steps

Great location Beautiful view

The view was phenomenal. The staff was kind and very helpful.

The room could be updated.