Excellent location in the old town, clean comfortable rooms and extremely friendly staff who gave tips and advice where requested. Breakfast had a decent choice and was enough each morning to keep you going for the first half of the day.

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The location was perfect, very central to the old town. Really lovely interior and design, warm and clean with a beautiful inner patio, the rooms are kind of in a little village almost with cute windows, the room was very comfortable and the bed was so soft and perfect. Delicious breakfast with lots of options, the staff are friendly and so helpful. Highlight has to be the three cats, especially chunky empanada <3

the location within the old city was easily within short walking distance of the center, the hotel was clean and comfortable, the staff was friendly and helpful, and the breakfast was the best we had on our trip!

Helpful & friendly staff. Pretty good breakfast. Nice bed and shower.

Sometimes water didn't get hot.

Super helpfull staff, great location, beautiful house and lovely cat Empanada.

Nada

Excellent staff - very knowledgeable and friendly Room - small but comfortable, clean and great hot shower Location - well situated in the historical centre Breakfast - very good offering included in price

It was very nice place and the team was very friendly. I felt like in my home

.The information about parking solutions in hotel area has to be appeared in booking site It was not so convenient to get near the place without knowing when I actually can park and what are the municipal rules about it

Rely nice location on a quiet but accessible street close to park Caldron. The staff was amazing. The building is designed really nice with .ultiple seating g areas and the area for breakfast and snacks with the street view window was great. The were super accommodating with my vegan diet and so hpful. The room was very clean and very comfortable. The bed was very comfy as well. Clean and more updated bathroom with perfect water pressure AND hot water. I recommend the BB and would stay again.

Nada

Great hospitality

Everything was just wonderful! The staff, the rooms, the breakfast, the location - everything. They helped me with every question or inquiry I had, the breakfast was fresh with healthy choices and good coffee ;-) also, the hotel is completely plastic free, which I greatly admire and support. I already recommended the hotel today to some of my colleagues! They will book you the next time, when they are in Cuenca. Thank you again for everything!!!

The staff are what make this hotel amazing. Everyone that I've encountered has been nice, helpful and engaging. Particularly the lady that cooks and does the cleaning is so very kind. She always went out of her way to ask if I needed anything and made me feel very welcomed

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Location and staff

The location of the hotel is top - very central, yet quite quiet. The accommodation is nicely furnished, staff were exceptionally nice and helpful (had to deal with an upset stomach, the staff offered tea immediately and also enquired about us again the next day). The rooms were tastefully decorated, ours was at the back and quiet. But the whole place looks more like a (tasteful) hostel. The highlight was of course the two cats Empanada and Pepe!! :)

The room was quite dark and gloomy, seemed quite oppressive, although the room was nicely furnished and we also had one of the larger ones. There was little choice at breakfast and overall little to eat. Coffee, like everywhere in Ecuador, does not taste good ;)

We ended up in Cuenca for 5 nights because of the protests going on in the country and we loved every second of it. From start to finish everything was flawless. Clean and big room, with a great shower and comfy beds. Location is great, about 5 min walk to the main plaza and lots of restaurants are all in walking distance. City is beautiful and you can easily entertain yourself or end up in an awesome restaurant somewhere. Everything is within walking distance and otherwise the lovely staff will arrange a taxi for you. All of the staff are great, from the front desk employees to the kitchen staff and the owner. All of them speak english and will help you wherever they can, big or small. And I have to mention the cutest of the staff, the cats. Empanada is awesome, very social and if you pet her she will love you for it. If you don’t pet her she will leave you alone, which is good for people who don’t like cats. Pepe is beautiful although we didn’t see her that often. Lola doesn’t leave her room so we didn’t see her since she is a bit jumpy around people. 100% we would stay here again!

Very clean and well designed and appointed

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The staff of Pepe's House is really friendly and helpful. The location is great, just a short walk from the cathedral. The house is nicely decorated.

The breakfast is good but it would be even better with a little more choice. The room accommodation was a little bit old and used, but still confortable.

Breakfast was very good. The location was excellent.

Great location, kind and helpful staff, good breakfast, and great value.

The street noise is a little loud.

Everything, staff were so helpful and informative. Breakfast was served and lovely.

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I loved empanada! Want to go back for her

Not seeing Pepe:(

very clean and cosy, great location. Super helpful staff with very good English skills

nice big rooms with good shower, good location. breakfast is also good.

bit to expensive for what you get

The location was outstanding, just a couple blocks away from the cathedral and right in the middle of the centro histórico. The room was comfortable, the staff was helpful, and the breakfast was delicious! We also loved Empanada the cat.

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