Absolutely beautiful hotel, felt very comfortable and every corner decorated. Shower water pressure was amazing and the rooms got very dark and quiet for excellent sleep.

Great location in the old town of Cuenca. Beautiful old building.

I enjoyed the breakfast of eggs, bread, coffee and juice. Especially the fruit juice! The service was excellent. The server was prompt and courteous. Though I arrived a little early for check in the staff member showed me to my room.

The rooms at this hotel are so reasonable that I was a little afraid of what the rooms might be like. They turned out to be very comfortable, representing a fantastic value. There were few other people staying at the hotel, so I also had free rein over the sitting areas and the lovely patio. The staff members were amazing, especially Javier, looking out for their guests and making it feel like staying with family. The location is prime: a couple blocks from the historic center in one direction and the river (and the Museo Pumapongo and Inca ruins) in the other. Eating and drinking options abound. Really a nice place to stay in a most pleasant city.

I liked everything. I was glad that I had taken a screenshot of the Google maps route from the airport to the hotel, since the cabdriver had not heard of the hotel. (At the time, I didn't know of any nearby landmarks to tell him.) I was able to communicate with him in Spanish, but otherwise, the screenshot would have been key. My cellphone data access (T-Mobile) worked everywhere in Cuenca, except during that initial cab ride, for some reason.

Great place to stay, and excellently run! The owner is incredibly friendly and helpful, and provides as much advice and support as he can. Great location near to the centre of Cuenca. Would absolutely recommend this and stay again.

Breakfast is quite egg heavy (a challenge for me as I can’t eat eggs)

The location was perfect in the middle of the town

Nothing, everything ok