Климат контроль

В номере было достаточно неопрятно. На полу валялся волос.

Nothing

Dirty, old, bad personal, very expensive for such “hotel”

Завтрак, тишина и спокойствие

Nowy hotel, dobra lokalizacja, ładne pokoje, miła i profesjonalna obsługa i dobra, atrakcyjna cena, jak na Astanę. Bardzo smaczne, urozmaicone śniadania. Zdecydowanie polecam.

Wszystko ok.

The location was perfect.

The breakfast was ok but they could pay more attention to provide fresh food and refill the fruit, vegetables bowls.

Everything was great. The room was clean and cozy, and the staff was very friendly. We enjoyed breakfast and the restaurant

As expected

Reception

Location of the hotel is very valuable

Location and breakfast

none

Location and hotel was fairly good, front desk staff were blunt and rude. Housekeeping needed several reminders. If not for the people, hotel is good.

Staff need training in dealing with guests. Preferably with a smile.

Some problems with the A/A made not good the stay there; fortunately, the personal during check-out, Leila and Milana were friendly enough to help to forgive that problem.

A/A did not work in the whole floor; did not understand why they were putting guests there.

The room was a good size, comfy bed, fabulous new shower, lovely breakfast.

The aircon only went to 24c in the room, which made the room very hot and stuffy. We did open the window but it was still a little warm. The chef cooked the medium/rare steak to rare, which was also cold. When asked it was re-done.

- convenient location next to Nurzhol Boulevard - quite spacious double room; console table and a computer chair make a nice work station - comfy beds with 2 types of pillows - good breakfast - helpful staff - quite expedient room service

- dusting might have been done more thoroughly - hangers in the bathroom are practically not functional (poor design choice) - encountered a problem with water pressure: it took about 40 min to fill the bathtub; seems like a systemic problem (reception staff was ready to send us a technician at anytime, but we didn’t have time for that, so, I haven’t found out the reason of the problem) - the TV has only cable channels, no Smart TV - once had a dinner at the hotel’s restaurant - the food was decent, but serving time was pretty long for such a vacant place