The personnel where nice and hospitable. The room was comfy and spacy and the beds were huge. There were nice sunbeds around the pool, which are almost at the beach.

The hygiene in this place was very questionable. There were stains literary everywhere from floor to furniture. Even one of the towels was not cleaned well! There were spiderwebs and spiders on the walls and corners. No insect nets on the windows as well. Although literary at the beach the location of the hotel is not good. It is between two very loud places with music. If you open the window - you won't be able to sleep. Even with closed windows - earplugs are recommended. In the restaurant the breakfast was mediocre and almost every day we were forced to search for a properly cleaned plate to take. In general the place looks amortized.

Hotel Princess Residence exceded our expectations.It's a cozy hotel,right on the beach,in the heart of Atliman Beach,close to everything,but also quiet and relaxing.A beach with sun beds and umbrella's is right in font of the hotel.Check in and out was fast,our room was ready for us in minutes,all though we arrived way sooner then expected.Parking place is right near hotel,.The room was big,clean,with a wonderfull balcony with a spectcular vue of th beach and the Black Sea.Shower had excellent presure,and very hot water.Room was cleaned every day.Breackfast was good and delicious.All the personal was very nice and helpfull,and made everything so that we had a wonderfull vacation.A special thank you to Aynure,who became our friend.We will be back next year,for sure.

All the staff were great ..george the manager was a good bloke .throughly enjoyed ourselves

The bar staff and the housekeeper lady were very nice and friendly

We booked the 3 bed apartment for 7 nights paying considerable amount. The apartment was very dirty, full of dust. The shower head was broken as well as many other things. The balcony was not clean - there were left over cigarette buds and boxes. The bedding was thorn with holes and they were too small to cover the mattresses leaving the corners completely exposed. The mattress had no mattress cover and I really doubt they were ever cleaned. The stairs had old paint marks. The photos of the hotel in the website are too old and definitely not up to date. They leave the impression that the hotel has a huge water slide for the kids, but it does not! The slide is old and rotten, as such it’s out of order. Day 1 - there was no hot water and when I called the reception for help. I was given brief instructions how to check the boiler myself and if it doesn’t work I would need to wait until the morning. However I complained that this is not an option as Im with two small kids. The maintenance guy turned up after 30 mins, just to tell me off how could I make him come at 9 o’clock in the evening to check our the boiler. He was extremely arrogant and rude. Day 2- while picking up our dinner I was told off by the kitchen supervisor how dare I not speak to my children in bulgarian. He had a strong opinion on how I’m supposed to raise my kids and huge desire to express it out loud. His actions were very discriminatory. I was also told off by the pool life guard because my kids ‘were too noisy’ in the reception area of this ‘family friendly’ hotel. Day 3 - Electricity was gone but luckily it got fixed quickly without being told off by the maintenance guy this time, however he was still not very polite! Day 4 - Took my kids to the swimming pool, but couldn’t stay more than 30 mins because of the continuous comments of the life guard how my kids are not allowed to play freely and splash water in the pool. Day 6 - We had to check out a day early due to family emergency.

breakfast

This was our second year coming to the hotel. We decided to give it a second chance. The location is vey good as it is right on the Atliman beach. They offered Half board which was important to us as we did not want to search for restaurants and places to eat. We wanted to spend the day on the beach and enjoy. But nothing has changed for a whole year.

- For a 4 stars hotel, the rooms need maintenance and decorating. A lot of things are either broken, old, stained or just typical wear and tear. Nothing has changed from our previous year. - The Half Board was very disappointing- the food more or less was the same. We understand that it is medium size hotel, but they could changed the meals and have more diversity.

We got a small apartment which was more than I expected. It was nice and clean. The staff was polite. The food in the restaurant was good. The room has a good isolation as it was very noisy outside at night so we managed to have a good sleep.

One of the ACs wasn't working but it was not a problem as we had a second one.

The location was literally on the beach. The small pool area was nice. The doorman when we arrived was nice and the receptionist

Our room was dirty, bathroom ceiling was broken and hanging down and cobwebs on the ceiling and furniture. They partly fixed it but left the cobwebs. I asked for the room to be cleaned but it was the same when we went back although housekeeping had been in. The bathroom was really bad, years of not being cleaned properly, rusty bin, cracked tiles very basic, the toiletries were a joke! No facilities just an old fridge that didn't get cold! Pillows were lumpy, everything was old and unloved. The park facing balcony was street facing and had trees and weeds growing over it, it was awful to sit there. The entrance lobby looked nice but there was a musty damp smell. Food was mediocre but plenty, nothing was home made all bought in and low quality, same choices every day. The dining room was ugly with its dirty curtains and mess, dining room staff were like zombies, no smiles just misery, hygiene was very lacking I saw one boy bring out a sliced loaf from the kitchen, not wrapped, no plate just between his hands no gloves and plonked on top of the old bread! Cereals were left in bowls in the dining room all day and night, covered with a cloth only, they were stale and dry. In the pool/dining area the chair legs were rusty and dirty and a wooden chair I sat on was broken. I could say more, there was much but overall it was not good and some staff training, new management and some courses in maintenance, cleaning and customer service would serve this place well! And also to get rid of the disgusting eyesore of an old waterpark right next to the hotel! A disappointing stay for my husband's birthday!

The food, the location, and the staff were very good.

The beds weren't comfortable.