En primier le personnel

Rien assinaler

Gutes Bett, geschmackvoll eingerichtet, sauber

Zu viele Leute im Wellnessbereich, verstehe da öffentlich und nicht nur für Hotelgäste.

grande chambre très confortable Très bon petit déjeuner Facilité de parking

pas de clim dans les chambres seulement un ventilateur très bruyant et pas suffisant dîner correct sans plus

L’hôtel est magnifique. Il est entouré de verdure et donne accès aux Bains de Gruyère, compris dans le tarif. Le petit déjeuner est excellent, très varié et le personnel très attentif. L’hôtel a également une grande terrasse bien exposée où l’on peut manger ou simplement prendre un café. L’hôtel est très propre, les chambres très agréables. Il est possible de dîner au bistrot de l’hôtel, c’est délicieux ou dans le village.

Rien

It is exactly how is pictured! The staff was so friendly and professional Felt very welcome

The spa is over crowded, and the cafeteria should probably be connected with the spa bracelet to pay for things vs having to go to my room to go get my wallet

Great location by the thermal spa, with free access to the fantastic spa. Nice terrace, perfect for dinner and enjoying a drink. Great service at the reception. Great pastries at breakfast. Good discount for Sunday nights.

There is no AC in the room. The room was therefore very warm (on the 3rd floor, under the roof). A fan was provided, but it was fairly small in diameter and therefore quite loud for the amount of displaced air. We didn't sleep very well as a result. Given the high price of the hotel, having no AC is certainly becoming a huge disadvantage for summer stays. The breakfast was slightly disappointing: some dishes were not replenished (roast beef and mozzarella plates for instance), the cheeses were not labelled, there was no traditional "moutarde de Benichon" nor "vin cuit". It seemed there were no "anglo-saxon friendly" options either.

I liked everything! The parking space is so convenient The reception staff is so welcoming and very well trained. We were checked-in and checked-out by two apprentices: I am not sure they are apprentices only though. You guys need to hire them as soon as possible! The health center is another level! Amazingly beautiful. You can come out from the pool with a totally positive mood. It is very convenient for couples (warm water, jacuzzi spaces, breath-taking view, calm). It is also very clean. In the night, we were late on dinner time. When I informed a waiter in the hotel restaurant that I just need some bread so we can eat something before we sleep, he said that he will try to get me sandwiches from the kitchen, and he certainly did get me 2 sandwiches so we don't sleep hungry! That was way over my expectations. The breakfast was also so generous. The village of Charmey is in itself so relaxing and the location really helps you to relax and recharge.

Access to the thermal baths via a tunnel from the hotel. As it rained during our stay we had no need to go outside.

Nothing