pool, beach and restaurant the workers, they were really nice

Nice resort hotel next to the beach.

Some parts of the hotel could use a bit of renovation.

location amazing, good options for restaurants and bars still.

facilities has been a bit rough after the pandemic. Many rooms are with somewhat problem (balcony door cannot lock, missing one lamp, the sealing of the bathtub coming off. oh and they DO NOT OFFER complimentary mineral bottle water now. everything consumable thing that you see in the room has a charge.

amazing space, both within and outside. it has so much to offer.

Not the hotels fault, but we faced a building under construction that could be an eye sore, but our balcony gave us so much viewing that we overlooked it!

incredibly clean, with an amazing sea view, excellent food, drink, facilities, swimming pool and attentive staff

The beach is kinda private, but still, there are informal sellers who come to approach you. you hear almost everything happening in the corridor and room next door.

I loved the staff, the quality, the facility (pools, spa, restaurants and boutiques) and the location .

views from the room

the property is great, but you have to pay so many additional services( eg. beach equipment)

beautiful pools great breakfast good staff responsive - I has an issue with hard pillows and they sent different ones

noisy- rooms facing highway and loads of people in hotel bed no so confortable- soft springs location - remote from activities pricy

great

great location and facilities for the family, access to the beach

Food. Great view. Direct Beach access. Confortable room and very Clean. Pool service excellent. Restaurants on site very nice. Dont even need to get out of the hotel for nothing.

Price was a little high but cartagena is expensive.

Good facilities for small kids

They didn't clean up the room one of the days, even we asked at reception to do so. We got no towels after coming back from beach and that was pretty annoying. On top of that, cleaning manager call us: first to say room has been clean (doubting our words) then to ask to make up for mistake, but at the end did nothing to compensate. On check out not even a work of excuses.

The food, pools, activities for the kids and the Juan Valdez cafe.

The location of the hotel, the friendly employees, very organized the towel service in the pools and beach, the buffet breakfast was good,the restaurant on the 10th floor, very good service, gourmet food.

totally disagree that for the category of the hotel the rooms smell moldy, the bathrooms need maintenance on the doors of the rooms as well.

nice for family

restaurants and pool

exterior building looking. it needs maintenance