nothing

the quality and staff service and the place

Best of the best Manager

Located far from center ..

Nice colorful

Tijuana.

Yes

N/a

Staff were pleasant and helpful

Freezing cold, too cold to take a shower. Beds way too soft, nearly caving in. Rooms were a nice size but tight because too much furniture crammed in. You could barely turn around in the bathrooms. Walls were very thin. I could hear the guy next door snoring.

charge you the same amount as the daily rent for cleaning services and you're supposed to leave your key at the front desk if you want cleaning services but they charge you for it anyway even if you don't leave the key then we can seem like it's optional but it's not they charge you regardless if you leave your key or not. I have never stated a place that charged to clean the room let alone a place that charged the same amount as it charges to stay there. I feel scammed.. don't trust them.. when I complain about it and posted a review while I was there they asked me to leave and said that my room was rented out even though I was already in the room and I reserved it with them orally the day before.. and on my way out I asked for the deposit they said they were going to give it to me unless I took my review back off the internet on booking.com.. so I took my review off and they still get my deposit... I complain to booking.com about this situation and booking.com did nothing and the property offered to do nothing also... terrible stay.. yet another place taking negative advantage of American travelers. they even made up some stained blanket story in revenge to my complaint to booking.com about their keeping my deposit.. there was no stain blanket they were just upset about my review ..but it was an honest review.. the place was cold as ice and you couldn't do anything about it as there is no thermostat control. all the amenities that they list are not in the room, they're in some common area somewhere on the next the room is bare.there's a dresser in it that looks like it's going to rot apart, it sounds like it too when you try to use it..and theres a Tv. just plain old antenna TV with all Spanish channels.and a refrigerator that doesn't keep anything cold. there's some rude drunk lady always about the property making noise day and night..and harassed my girlfriend constantly..

stuff

To their credit, they are very nice people that run the place.And they don't hassle you in the mornings, allowing you to sleep in before you decide to stay again or pack-up.And those two things alone make the place freaking awesome, regardless of the false/misleading advertisements and ridiculously high fees.

They charge a cleaning fee that they say is optional, but in fact is not optional because they include it in the initial payment no matter if you clean the room yourself or not.And they don't actually clean the room until after your stay, so they are charging for a service they don't actually provide until after you are gone.And the "daily" cleaning fee is the same amount as the daily rent rate for the room. Also, the "kitchenette" isn't actually in the room, it's on a completely different floor. And it is freezing cold in the room. Without a way to heat the room. And the shower is warm for like, 10 minutes at the most, and has very little pressure. And there is a screaming drunk woman every night somewhere in the building.And no overnight staff available whatsoever.

The privacy and secury with camaras all the time

Bed mattres, it was cover with plastic and make sound everytime you move.

This family owned place is nice and the family is very inviting and helpful. They go out of their way with a 😃 to insure you feel very welcomed

If I had to choose something it would be there wasn't a refrigerator available in the shared kitchen

The owners were very pleasant to deal with. Compassionate, understanding and very accomodating in respects to my circumstances. In some instances eben above and beyond their operational policies. For that iam grateful. I will be back to visit and partake in their hospitality again iam sure. I give them a round of applause.

Some of the guest were incosiderate to others staying there in regards to noise level in common areas, in parking lot and slamming of entrance door all through out the day.