Breakfast was excellent

We were guaranteed our upgrade to a junior suite, after phoning in and writing, we received a written reply accepting my request for our Anniversary break, much needed after losing both parents in past 2 years, we really wanted this upgrade, we were only there for 4 days, the hotel offered us a suite for the last 36 hours, meaning we would have had to pack our bags, stay in the hotel for 5 hours to carry out the move, totally ruined what should have been a dream break our first in 7 years

lovely setting and staff

smoking was allowed at the snack bar eating area. would suggest dedicated smoking areas so we wouldn’t have to smell and enjoy the smoke while eating lunch.

good experience

a bit outdated

The rooms and facilities were all clean and well maintained, very convenient location close to the beach and many shops and restaurants. Breakfast was exceptional and had every option you could think of. Would definitely recommend staying here.

We found a lot of the staff couldn’t speak fluent English which sometimes made communication difficult.

Food was superb. Cleanliness was excellent. Staff were really friendly and always on hand to help. Great location for a relaxing break.

Would have been nice to have some English speaking news channels on the apartment televisions.

Amazing breakfast, delicious lunch menu, beautiful setting, very friendly staff, rooms were spacious and clean. I have stayed in many five stars over the years and I would say this is the best breakfast I've ever had in terms of quality and varierty. All food was delicious. Overall a very comfortable, relaxed and well run hotel.

I didn't dislike anything but perhaps the hotel feels a little old fashioned in places. There could also be a little more for the children to do. The kids club was okay and Anna who ran it was great with the children but feel a bit more time and funds could be given to the club to make it a bit more special for children since there were a lot visiting the hotel.

cleanness

the personnel kept talking to us in German even if we were English speakers

Cozy and quite hotel surrounded by a nice garden. Does not feel crowded even if fully booked. Staff is supportive, polite and attentive. 3 swimming pools, none suitable for babies under 1 year old. The foyers are nicely decorated with a lot of details, interesting to explore. Good beds, pillows and linen. Towels are regularly changed. Food in the restaurant is simple, but good. Nothing specific or extraordinary: pasta, meat, fish, fries. All fresh.

The hotel is 1 hour drive from the airport. Children may get sick on the way because of the distance and shape of the road. The hotel is not convenient for families with babies and toddlers. A lot of stairs inside and outside, difficult to use the stroller. On request, they provided a baby cot. Everything in the room is quite old, but clean. A lot of stone and glass decorations in the rooms which may be dangerous for smaller kids. The nearest beach is around 10 -15 minutes walking distance and it is small and crowded. No baby food in the restaurant. Mosquitos in the room and outside! Overall, did not impress at all for its cost. Average hotel and range of services.

*nice offer of food for the breakfast *nice gardens

* old and dirty and unfunctional facility in the room (noisy air consition, unfunctional electricity in bedroom, fully paid single beds are sofas) * dirty pools due to fallen leaves from trees around * service at the pool restarant was unprofessional

The staff were very friendly and there were nice personal touches. For example, they left us a bottle of wine as they knew it was our honeymoon. The hotel has great facilities, with three swimming pools and a beautiful spa area. The food is also delicious.

It would be great to have tea and coffee facilities in the rooms, and to have one pool reserved for adults only. There were lots of young children so it was noisy at times around the pool area.

Stuff was very kind, the food was great. Not a large hotel so it was familiar. Rooms and barhrooms are large and clean.

Friendly staff, great location, comfortable and super clean rooms.

I can not say enough about how wonderful the staff were at this hotel, especially the bar staff, extremely friendly and welcoming.

Everything was perfect

loved the hotel and family suite we had, food great, mojitos even better

air con was 'only just' cool enough on lowest setting..also you had to pay for coffee pods at reception for €1...i mean c,mon a 5 star hotel cannot provide free coffee...thats crazy

Everything down to the tiniest detail the setting, the decor, the spa facilities, the food both in the restaurant and at the pool bar. The room was very spacious and cleaned every single day of our stay. The staff were super friendly and polite too.

The only thing I could criticise was the chair for the spa pedicure it is not a typical spa pedicure armchair with back/foot rest and massage built in. Therefore my friend who suffers from a hip problem could not receive a spa pedicure for fear that she might aggravate her hip problem. For a 5 star hotel I would expect a commercial style spa pedicure armchair with all of the features built in etc. One last thing were the mosquitoes my friend and I got bitten alive. I appreciate that mosquito bites are out of the hotel’s control however the hotel could implement more mosquito repellent like plug ins for the rooms etc.

staff trying their best

Room too hot, air conditioning not adequate, moved to another room, noise from street during the night. old fashioned furnishings, drapes, etc. Difficult to get taxis.

Hotel its selft nice

Bad smell in the room for the hole stay, and some of the staff was snoby. No free wifi!!! And some stupid rules

The breakfast exceeded expectations as did all the staff

Nothing

Beautiful surroundings and good to have choice of pools. Spa was especially good and a nice way to spend time when the weather wasn’t so good. Useful to have shuttle service down to Cala Agulla. Friendly staff and good atmosphere. Room was unique and had a jacuzzi in bathroom.

Two twin beds pushed together instead of a double made for a poor experience with the room. The shower also leaked on the floor often due to the door not shutting properly. Not much sunbed space around the pools in the sunshine. No coffee making facilities in room and mini bar was pretty poor. Hotel doesn’t feel 5 star.

beautiful artistically designed and lovely comfortable rooms. amazing garden and pool spoiled only by bad weather of which the hotel had no control of course. great breakfast choice and helpful staff

nothing

Very nice hotel, kind staff. Nice location near to beautiful beaches.