Bed comfy, quiet location, staff friendly. close walk to shops.

Shower low pressure, (nothing to do with property) but for Sunderland being so big you would think the taxi services would be better.

Friendly staff

N/a

From entering hotel to leaving the staff were exceptional in their dealing with me. Considerate and informative. Outstanding

Not applicable

Passable Location great

Nothing

Staff are always eager to help and the site is very peaceful, despite being next to an entertainment venue.

Nothing to dislike from our point of view, but a little way from the town centre and isolated except for a retail park and the pub/club next door. Good bus service from the retail park next door though, and quiet roads into town if driving.

Great friendly welcome, clean room, bed made and towels changed each day. Quiet even though a weekend and next to a large restaurant/pub. Really impressed for the money!

I hadn't understood breakfast was a continental breakfast in a bag, my fault, and actually it was fine for what it was. But such a little moan and let's be honest at the price any breakfast was incredible.

it was clean and staff were good

it was extremely noisy. I understand on a weekend it’s peoples weekend out, however we stayed for my son to compete at the pool-an early start! we were woken at 3am, 4am, and 5am by gusts above us.

Location, friendly staff, room size, quiet, price. Maybe I was just lucky but I had a really nice stay, as it was very quiet which is quite unusual in Hotels these days. I had the best night's sleep ever. The staff were lovely, thanks girls. If you fancy a stroll across the North Spire Bridge you can walk to Pallion Metro station, about 15 mins which is handy. Wouldn't hesitate to stay here again.

Nothing

Comfy bed complimentary breakfast

Tha bathroom needed a little TLC

Room was a little small but adequate for what we needed. Breakfast was great considering the cost Staff were excellent

Bed was hard and we often woke with a bad back TV signal was rubbish and the picture kept breaking up

location was excellent and staff are by far the most professional and welcoming in the surrounding area and a credit to the hotel brand.

Noisy from each room

I wasn’t expecting much. It was a last min booking due to work. But the place was exceptionally clean. I prob wouldn’t stay with my family. But for anyone who needs something for work to sleep it’s spot on. The staff were all lovely and the little breakfast bag was an added bonus. The restaurant next door was 5 star. For £50 a night it was spot on

It was a basic hotel. But it was clean and that was my priority

This hotel definitely lives up to its name for comfort

The beds were dirty and had human hair under the covers

Rooms clean & tidy , bed comfortable , staff polite & helpful No problems parking , handy shops around the corner, location good and perfect to explore the area.

Vanity light no working , kettle fell apart & Dangerous so I exchanged for another. No wall sockets /usb ports by or near the bed. The main door to the corridor slams shut and produces a very loud thump (especially from 6.30 am onwards) Definitely no complaints about the staff and the hotel is basically a nice place to stay but it needs a little more attention to room maintenance e.g. lights & electrical equipment , and a little upgrading here & there

Staff were so friendly and helpful, room was nice and clean, and bed was super comfy.

Breakfast was minimal and in a paper bag, it was OK for the 2 of us, but would be no good if we'd had children with us.

good value

nice staff

All the staff were great

Nice friendly staff and fitted the purpose. Cheap and cheerful! Good value for money.

Nothing didn’t like