very well located

staff could have been more respectful and not look at everyone with one lense

the pool, the view.

the reception staff when we arrived was very cold and rude. they were going to give me a room in the backside when I actually booked a room pool facing. the lied to me saying there was no room available then the manager came and said just give them a room pool facing and he did. but the rooms and amenities are not 5 star quality good for 4 star. the staff at the car parking area is excellent.

Property well maintained

Not family-friendly

A very Nice place for a holiday. good spacious rooms and very nice food. The staff are all very nice and sweet and make you feel at home. Had some great talks with severs of the staff 🙏 If something bothers you it is changed at once. We were there in off season and there were not many tourists, so we got special treatment all the way through our stay. The director of the hotel came personally and said goodbye when we left after 7 days and we had a farewell gift. can warmly recommend this place. the hotel is close to Arpora, a nice little village with good restaurants too , so the location is perfect too..

nothing

The receptionist Miss Tocsum, and restaurant Mr. Francisco , both are 7 star , always there to help and with prompt solutions , especially Miss Tocsum , whenever we needed something, she was there’ with quick and prompt response

cleaning and maintenance very poor , when we check in , we took 8 rooms , rooms was very dirty , toilets as well, pillows with hairs , some with them water infiltration, so was smelling really bad

Restaurant staff and concierge staff were polite.

room is not as advertised on booking.com. Unhelpfull front office duty manager. will never return to the hotel. Charges are too high for the room they provide.

Room was upgraded when we initially complained about mosquitoes. Great pool.

Not meeting expectations of a 5* hotel. Initial room had mosquitoes waiting outside that flew in whenever the door was opened. Internet did not work for majority of the stay. Bathroom was dirty, including pee marks on toilet. There was a discrepancy in service between staff, who did not always communicate with each other.

Poor cost per proformanc