1) Staff were helpful and pleasant throughout. 2) Location is central to Ballina. Parking in the underground parking is very limited. We were fortunate to get a space, so can't speak to the availability of on-street parking. 3) Cooked breakfast was good.

1) The hotel generally feels very dated. 2) Room window backed onto a courtyard smoking area and was overlooked by other rooms. 3) Bathroom was very dated. Shower curtain in particular was heavily stained. 4) Not the hotel's fault at all, but Ballina itself, in our opinion, is not worth visiting. It was a convenient stop on our travels, but I wouldn't make a deliberate point to visit.

Room

Asked for early check in as coming off night shift, they made me sit in the bar, I went back to ask again at 1pm, they forgot about me. Spoke to staff who told me there were plenty rooms avaliable for early check in. This has happened at least 4 times. Miserable staff, especially manager on duty. Other hotels way way nicer. Much better hotels who do theire best for the Customer. Compare this hotel prices to other hotels, definitely not worth the money.

We had no complaints about the room it was a good size with a bright clean bathroom. Many items were available from reception if you forgot to pack them which was a nice touch. The location was excellent right in the town. The staff were very friendly and helpful.

The breakfast left a lot to be desired, while there was a number of main items on the menu there were none of the usual help yourself items available. One glass of juice was given if you wanted a second you had to ask, no cereal was provided, no yoghurts, no brown soda bread, no croissants, no fruit. You basically got your main item with no trimmings. We had the Full Irish on both mornings and on both occasions it was cold, on the second morning we had to send the sausages back as they were under cooked. I would safely say it was the poorest breakfast offering I have ever had at any hotel. We had an evening meal in the hotel on the first night, I had fish and chips but the fish consisted mainly of batter, we ate elsewhere on the second night.

location to the town centre

warm, clean and friendly staff

Food in restaurant was fabulous 😋 . John the restaurant manager was super friendly and nothing was too much trouble. From checking in to checking out everything was great, fantastic friendly staff will definitely be back

Hotel central to town - literally step out the front door. Car park underground beside hotel. Plenty of seating areas to chill, relax throughout hotel. Staff friendly + couldn't do enough to help. Bedroom was nice, bed comfortable. Room was nice + warm.

Noisy fan in bathroom when bathroom light was switched on.

Location .. Comfortable Beds ..Good Food .. Friendly staff..

Rooms need modernised

Friendly restaurant and cleaning staff

Rooms were very warm and the bathroom wasn’t very clean. Seven of us had dinner in the restaurant of an evening and every single meal was unpleasant. We didn’t complain as we’d had a long day and we were all starving but I wouldn’t eat there again. Sorry

good location, nicely presented in parts but I believe it’s undergoing a renovation program good breakfast

tables were dirty in the bar area when food was served. maybe it was an oversight. not enough lighting in the car park. quite dirty in places

Excellent location to explore the town

There was nothing I didn’t like.

every thing

nothing

great location , handy to town centre

all good

Comfort Friendly staff Location

Weather

The location was ideal, in walling distance of all the shops bars and restaurants. Staff were pleasant and helpful

great central location. staff were just lovely! comfy and spacious room

old and in need of updating, quiet loud as there was a party downstairs but didn’t mind this as the hotel called before our stay and warmed us if the Xmas party and possibility of noise