nice and clean

there is nothing I didn’t like

Location great, staff very helpful, Room was nice with good TV, aircon, coffee machine and fridge. Happy with credit card acceptance at no fee and room had safety box.

Breakfast a little disappointing (mire fresh fruit and cakes) shower (over bath) not great

We used to stay here pre-pandemic all the time. But never again. The only redeeming quality of this hotel is the restaurant staff were very kind. So come for breakfast or lunch, but do not stay in a room!

Reception staff are so incredibly unwelcoming. Simple requests are met with hostility and defensiveness. Could not leave my credit card on file for room service charges for my mother-in-law who was staying in second room at same time as my wife and I. Reason given "she isn't the cardholder". Stupidity is really the right word, unfortunately.

The restaurant staff are friendly. Come here you eat breakfast or lunch, but don't stay in a room.

Reception staff are clueless and default answer is "no" to everything. A simple request to leave my credit card on file for room service charges was met with defensiveness and I was told that's impossible. No toilet paper. Hotel is dated. Called at 7pm to say we were on the road, arriving, and could we order from service before they close. Was told restaurant open until 10. Arrived at 9:30 to reception, told room service was closed, and they didn't place our order from two hours earlier. After back and forth we received a disgusting sandwich. Location is super dangerous outside the hotel at night.

Pictures on walls

Room was extremely hot i have to go outside and comeback after 4 hours to cold down

Location, price

Old, outdated interior

Not much

Hotel room needs updating. Room was smelly.

I looked at 4 different rooms to find the quietest one. You can choose between room with window and lots of traffic at daytime (but thats just Guayaquil) or backside with no window but high pitched ventilator sounds (I couldnt nap there). Staff was very patient and friendly with me though and I think the room we had in the end was bigger than the booked one and traffic died down at night. Bed was very good, Staff speaks english, booked a reliable taxi for us in the early morning for airport, which is only like 10-15min away (awesome!). Free coffee and water in room. Very clean and hung full of art everywhere.

Pictures of hotel look better than reality, everythings a bit older than pics suggest. Some of the paintings (and there are a LOT) where really a bit creepy, psycho or with a lot of nude act. I now understand the fuss about it, though I personally didnt really care. Guayaquil is a liberal arts city after all. ;-)

Excellent breakfast, location was good

No parking available