They are very friendly and helpful. One of the receptionists speaks English fluently.The location is perfect. It is in a lively and nice artistic decoration area and can find restaurants and markets around it. The size of the room is very big

There is no TV in the room. The kitchen is very dirty.

Very accommodating staff. Helpful laundry service. Ease of access day or night.

Unfortunately no great views from the window. . .

nicely located in the middle of nice walking area, good environment around, plenty of restaurants, the area is just amazing, really friendly and supportive staff with good English, ready to help in any case

The hostel is within walking distance to West Lake, and is within a walking market area that’s really nicely designed. The hostel staff are helpful and the room is very nice and spacious. Very nice for a trip to hangzhou!

The room is huge big and the location was good. you can access anywhere of Hangzhou by the nearest MRT that is just approximately 10 minutes away. There are lots of food around so you won't be out of choices for sure.

The room light could have been brighter since it was rather dim, hence working in the room would be tough at night but unless you are working then I guess its pretty fine then!

Good location. Good value for money. Neat and tidy room. Flexible with check-in times.

Location can be difficult to find for first time travellers.

Great value for money. Good location for tourists. Really friendly staff.

I little noisy outside. Church bells (on Sunday morning) and a restaurant right outside our window.