The caravan was clean and homely. The shower worked and was lovely and warm. The kitchen was well fitted out. A good place to base and travel to see and visit places.

We needed entertainment passes to go to the facilities even the pub. There were problems connecting to the internet so I had to contact customer services. I did resolve this in the end.

The property was amazing can’t fault it at all

Nothing everything was clean and amazing location

All good except the guest had to go and purchase linen for the bed because on arrival there was no linen and reception was closed.

Location

Complete rip off, would give zero if i could. No electricity or water when we arrived. The caravan was dirty and smelled funny throughout but particularly in the double bedroom which had a strong dirty dog smell. There were also dog hairs on the sofa in the living room.There was also a large gap in the window in the double bedroom. Found a woodlouse on another bed. After waiting for hours for the water/electricity to be switched on we discovered that there wasn't any gas connected to the caravan.Staff then tried for about half an hour then told us the gas would have to be instated the following day. The whole caravan was freezing at night and although a small, faulty, hazardous electric plug-in heater was provided the accommodation was completely unsuitable, particularly considering there was an infant child and a one year old our party as well as 3 other children. Staff were also rude and lacked any customer service skills and seemingly lacked empathy.. Next day nobody called or visited so I called up to be told that this caravan was privately owned and I would have to contact the owner about the issue. When I contacted the so called private owner, he was quite unresponsive and often didn't answer or promised to call back and didn't bother but assuredme that he would sort it out. After a while my calls were going straight to answer phone.. When i initially booked it was made out I was renting directly from the caravan park and I was told I would have to check in on arrival and collect my key from reception but a short while after I received another message telling me the code for the barrier, and also a code for a key safe attached to the side of the caravan.. which was confusing. What I suspect is that the caravan park has some derelict/out of date caravans that they claim are private and nothing to do with them.

The entertainment the swimming pool the parks

Most of the things we're really good some of the things were missing from the caravan but other than that is really good

location

gas fire didn’t work, it only had a portable heater that was useless. we all slept in the main room of the caravan where we had the heater. my daughter actually slept on the floor by the caravan door. bits falling off everywhere, doors didn’t shut properly on cupboards and bedrooms. cheap Lino on all cupboards and table. ceiling cover falling down. we actually came home a day early it was so poor

The site, the television.

The cooking facilities, oven took forever to heat up, the grill didn't work which we needed due to diabetes, the double bedroom draft from window.

Grimy cooker, filthy cooking utensils, a duvet with the aroma of my cricket kit after it used to spend the winter in a cricket holdall, carpets not hoovered, main area floor swept but seemingly never mopped.