The spa and leisure facilities and lodges were immaculate

There was a very long wait for dinner 1 hour to be precise and at times was very slow to get a drink.

A shuttle bus to nearby town would be good for those self catering who travelled by taxi or public transport. To buy provisions.

close proximity to amenities

stairs extremely creaky, a little grubby - I felt it was only surface clean. Damp mop in the downstairs bathroom for example - no cleaning material there for washing up - no soap/ sponges, no sweeping brush. the TV had no signal, we used our own Netflix.

Hotel staff couldn’t have been more friendly or helpful. It was the highlight of the stay.

Bar/restaurant wasn’t a great experience, slow to take drink orders, ordered an item from the menu that really was not good, and when I mentioned it at the end of the meal they said they knew and they were planning to change it. If it’s not good and they know it, remove it.

Amazing breakfast

Hairdryer in the lodge

The writing on the lodges were very upsetting on arrival for the whole family really it was a shock.

Absolutely disgraceful ruined our Christmas. Nothing was working in the lodge freezing wasn’t even busy as they could of checked to make sure everything was in working order before we arrived to save 4 different males coming into the lodge while we were there. not one Christmas decoration no hand sanitiser no welcome pack. Made a show of us as my uncle visited us for half an hour (that is in our bubble as we only live 20 mins away and visitors were not banned until Stephens night) that only 4 adults were aloud in the lodges as I rang the manager he was extremely rude I’ve never came across anyone as rude in my life on Christmas Eve to add to our stress accused us of having a party as we booked the lodge for my severely disabled brother an he can be quiet loud as some autistic children can be !! We had to pack up all our stuff Christmas presents for Santa at 6 Christmas Eve evening when I went up to speak to him he would not come out to speak to me a lovely duty manager helped and begged us to stay and he then had to move us again to a different lodge as nothing was working and he said would help us for the next two days and we found him very helpful it was the only good thing about our stay. On Christmas Day we walked around the area and saw a number of lodges with visitors and 8 adults sitting around having dinner. We had no party we all were asleep by 10 every night and were woken from a party two doors down all night out laughing and joking with a number of visitors. So that was aloud but all the stress on us on Christmas Eve for absolutely no reason. I have stayed here a number of times with my work crowd and we have held events here and I am disgusted. Our Christmas was ruined such a bad atmosphere.

Nice location, excellent facilities.