Great staff attitude, great price, great food, right location. Bedroom very comfortable and well maintained.

Non electric cars in the car charging points

Great facilities for toddlers, nicely decorated, modern facilities

Food for adults a bit expensive, smell of bleach in corridor.

Couldn't get food to busy with coach people.no biscuits in rooms.minimum for money I paid .and having to pay for car park.nor a good experience.and room was cold.

Great price, good space and lovely decor

Outside traffic noise early morning but can’t be helped

I love the property and most of it is excellent.

The children’s play room was dirty with left over food on the floor and in the furniture. Toys were broken. Felt dirty being in there with my grandchild. Place needs a overhaul. I also don’t like the restaurant staff allowing guests to come in for breakfast in their pyjamas. Makes the place look chavvy.

Convenient location and room availability. The staff were all very helpful.

The food was not great. The room was quite basic.

Always a warm welcome with a smile 😊 Easy parking close to the main entrance. Excellent leisure centre. Good food.

On this occasion, the breakfast buffet was slow being refilled to the point of I didn't have some of the cooked breakfast, ie, sausage and mushrooms. When you are a diabetic this leaves it very limited as to what you can have hot to eat. There was a variety of other food from cereal, fresh fruit, yoghurt,ham,cheese and several varieties of bread. I didn't go hungry..

I absolutely loved this place. It was so child / family friendly. The play room and swimming pool were a particular hit with my 2 year old and children eat free in the restaurant so we had a delicious and very reasonably priced evening meal there. The rooms are clean, very comfortable and have everything you need as a family / staying with children. I loved the huge TV with all the channels and it allowed you to cast your phone to it too so we watched a film from my netflix account on it. Overall an excellent hotel and exceptional value for money.

Nothing

Mooie en comfortabele hotelkamer, met een fijne badkamer. Hebben sávonds lekker gegeten in het restaurant.

Parking was easy and good facilities

Nothing

If you could put small fridges in the rooms. We struggled getting cold drinking water when we were in the rooms.

When I arrived the room just had single beds and I had requested a double bed, when I went to reception I was helped by Tehani who was so helpful and friendly. Thank you!

Evening meal could have been better - ordered steak pie and it arrived within a couple of minutes of being ordered

The kids play area

Not much vegan options

Easy check in, nice large room.

Bed & pillows were hard to sleep on, room was very warm, used air con but this switched off after short while. Not all guests have apps on their phones, as would be nice to have a guest directory to look at.

Mainly your staff. They were exceptionally helpful, polite and efficient. They dealt with issues from other guests so well and the argumentative people left the desk smiling.

There is a quiet zone but the noise from the other guests was still annoying. Maybe a quieter quiet zone could be put in place?! Also on this form you state ‘paid’ Wi-Fi . Yes great but I thought it was free?

Facilities

Customer service and poor communication between staff . We had booked half board still we got charged full meal and it took 52 min between mains cleared and dessert service

Very clean and welcoming

Nothing

May we just say that every thing there was to our satisfactory.

We found the shops in the centre of Eastleigh to fare to walk to.

The food wasn’t great

I would like to make special mention to the staff in the restaurant especially the young man who helped us with a really big party booking. He was on hand to support us throughout and made sure we had our food at the right time. We will be back again next year to stay and would love for him to get some recognition for this as it was a big group all arriving at different times

There are always areas we could improve - fridge in the room would be good as we are there for a long period and would like to keep chilled water / fruit in the room.

Accessible room , comfortable bed, air conditioning, staff helpful and friendly. Quiet room, no traffic noise heard.

Room 8, wet room flooded , did not slope to drain. Pools of water making difficult to access toilet and wash hand basin. Suggest putting another drain in floor or providing something to sweep towards shower drain. Reported to staff member. But apart from that it was a great accessible room.

Clean, very helpful staff, comfortable beds and well equipped bedrooms.

Only 5 accessible parking spaces and three of them seemed to have cars permanently parked in them. Consequently, unable to get an accessible parking space during the three night stay.