The hotel a nice comfortable hotel

The location is good but you have to depend on the suttle bus that goes around town and finishes at 6h30pm. The issue I had is that after a lond day tour I found my door not closed (iclosed it tightly when I left in the morning so only the cleaning personnel could have have done this negligence) properly with the outside corridor light off. This was a perfect burglar opportunity. I went to reception to report the situation and the lady said that sometimes doors are hard to close trying to "protect" the personnel. At 400aud a night hotel, this is by far the most issreponsible response I have ever had. Maybe it reflects the entire Oaks Management irresponsibility.

Room was very aged

Menus were very limited

All of it

I didnt ask where the closest local store was.

The poolside dining

Pillows were firm and too high. The a/c swing function was broken and there was a cool draught over the bed

Remote control for the overhead fans were not working properly. Asked reception to replace batteries, but they need a little maintenance.

very well looked after and clean! check in was a breeze and even got to check in early! staff were so lovely and helpful and the food was delicious.

I can’t fault it at all.

Being upgraded was great!

pool is beautiful

There was a lot of noise from maybe leaf blowers and high pressure hoses etc which spoiled the peacefulness on most days