The hand basin was blocked.

Everything was great

Nothing

The place is very relaxing

location it was safe and in the heart of the city, breakfast was good but very little small portion housekeeping was very nice and helpful room was very good and clean :)

staff it’s so incompetents it take me about 40 minutes to check in and they din’t know I got two room and hand me just one key finally they figure it out and put are family in two different sides of the hotel across the street and the beds has the spring of the mattress sticking out from far away it looks like a waves 😂 inside the room was nice and good ac handles of the doors was wabbly you have to do some kind of trick to make sure the keys work don’t like the idea they turn off the hallways light at 10 pm on the side that we stay wich is not the great one across from he main hotel I think with improvement this will be a great place 😌

the room was just fine

music blasting all day long, not a quiet place to stay, it looks more like a family pool party scene

The security outside the hotel is good. It is a pretty quite place and the rooms are big enough.

very nice. Great location. Swimming pool. Breakfast included. We had to leave early before the breakfast time so they made us up bag breakfasts to take along with us.

Location

Rooms need upgrade and Maintenance. My room had cockoroach

Pool.

The AC was dripping all over my bed.

it was really nice and clean

n,a

location (close to Tica bus terminal) and on-site dinner service

first room had no functional A/C. Fortunately, I was moved to a nicer room with A/C. The soap/shampoo dispenser in that room was missing

Nothing. I was out of there at 8.30am in their hotel taxi with a crazy driver. Was glad to get to the airport.

Old and shabby still caught in the 1970s. Lumpy uncomfortable bed that made my back ache. The staff in reception were nice but they put me in a room beside reception and the front lobby that was extremely noisy all night. Continuous parties all day and night in the party room at the front entrance with the Mariachi band starting up outside my room at 10pm. Hotels are booked by travellers looking for comfortable bed to sleep, and food to eat. The kitchen manager and his staff were rude and refused to serve dinners to hotel guests. Begrudgingly he allowed me to buy a beer at 8pm, despite the fact they have advertised hours for the kitchen. The kitchen manager and his staff no zero about hospitality!

The kids like the pool.

The staff were mean, sit at the pool with kids and try ordering I waited about 30 min before them attended, for Breakfast it's the same waiter that seems like he hate his job because he always seriously disturbing to attend one even to serve us at the buffet. He seems racist at my point of view. Anyways the hotel were ok other safe were great and very helpful.

the property is not like you see in the pictures, no hot water in the bathroom, dirty, poor maintaining

They have two parts of the hotel. I got the older part of the hotel I'm guessing because the room we got had mold on the wall where the bed rest is. No phone had to walk across the street to inform staff. Bed and bathroom were clean to standards no complaints on that. Having mold on the wall made me upset. Staff was friendly upon check in and check out.

The mold behind the bed rest.