Excelentes habitaciones, ubicación

Para mi todo estuvo bien

Every thing

Location

They offer airport shuttle service without details and upon check in they tell you that there's a high charge for that

all comfort/amenities easy to access, close to airport

a little expensive for being in GC

although we had been 4-5 people over the stay, they wanted to book two of us into another hotel, without any prior notice. upon complaint, we had to wait for more than one hour (after 20 hours travelling) to get a room. Receptionist kept smiling stupidly without any action

Breakfast was just OK. Dinner was particularly good. The location of the hotel is perfect and the facilities are well maintained.

Staff could be a bit less cold at the front desk. While guys at the restaurant are awesome and welcoming, I felt the rest of the staff wasn´t.

rooms a very clean

central location, room spacious room, comfortable bed, nice bathroom. breakfast was fine. the team were attentive and helpful. the only hotel in Guatemala and Belize that have coffee machine.

the hotel defined by booking as a 5 stars however he was 3 stars. although it deserve more.