•The daily maintenance of the room •The soft pillows that my head sunk into •The bed in general so comfy •The support from staff to make requests happen for us •the toiletries provided, and consistent restocking of used items •room service

The price of room service The service fee for room service to be brought to the room No toaster available in the room

Convenient to city. Breakfast was delicious staff were extremely friendly and professional.

The bed. We have stayed at this property quite a few times but this time the mattress was horrible and our heads were lower than our feet.

Buffet break and location. We had beautiful view of the park with magnificent autumn color from our room. I was also given a bonus pamper bag from a gentlement at reception upon checking out on Mother's day which was very sweet! Thank you

This is the 12th time we stayed at the hotel. It is an amazing hotel, in Canberra centre. The breakfast is quite good and the staff are amazing. It is truly their people in Crowne Plaza Canberra which makes us come back every time.

The bathrooms are quite dated and can use an uplift.

Good central location in Civic (Canberra CBD), short walk to shops, restaurants and lake, short drive to main Canberra attractions. Parking underneath hotel for a fee - standard in central Canberra. Room older in style but functional, clean and comfortable. Staff friendly.

Huge queue at breakfast for the buffet. We went to a nearby cafe instead which was half the price.

Clean, all the staff were friendly and polite.The buffet breakfast was excellent and the breakfast staff were very helpful and friendly. The red salt restaurant did an excellent ragú and my daughter loved her cheeseburger kids meal. Many thanks to all the hotel staff, we will be back for sure!

The accommodation was comfortable, clean, and quiet, and it is located in the downtown of the city. Breakfast and dinner were delicious and cost-friendly.

Nothing. All perfect :)

Nice and close

All good

It was in a great location

The parking situation was terrible. They over allocated parking for the limited spaces they had. After a lot of messing around and inconvenience we were told to go to the parking area next door. This was not acceptable as we wanted easy access to our car for loading and unloading our luggage. As older travellers this experience soured our stay at this hotel.

The location was great Bed was super comfortable Spacious

Kitchen un equipped Terrible room service food Staff were unhelpful Bathroom in need of a renovation

breakfast $36 each - poor selection and buffet only warm cockroach in room only one lift to car park which caused significant delay each time needing to access big hotel only 2 on counter both check in check out resulting in waiting times

Location

Rooms were very outdated, bathroom especially for the price you expected, was a little bit better. Rooms were quite noisy

Convince

Tied

The Crown Plaza Hotel boasts an exceptional location, offering great value for your money. Enjoy a satisfying breakfast buffet to start your day and indulge in the delightful dining experience at the in-house restaurant. The addition of a casino enhances the overall experience, making it a noteworthy choice for your stay.

While the staff were friendly, it seems the Crown primarily hires Asian staff. I believe the staff should reflect the diverse multicultural diversity that Canberra possesses, not just Asian. This suggests that other nationalities might be overlooked for employment at the Crown due to their skin colour.

Buffet breakfast was good. Location was central, easy walking to shops, restaurants and casino.

Room had too little storage no drawers and half the hanging space unusable. Bathroom was dated. Parking was tight and not well signposted. Booked room for 3 but only 2 cups, glasses and after having a third sent up housekeeping removed the third and didn’t replace it despite us leaving a note.

Great location right in the heart of the shopping district. Breakfast was good.

Pool wasn't very inviting. Bathroom a bit dated but perfectly functional. Paying an extra $30 for parking.

Great location. Within walking distance to shops and restaurants. Casino adjoined to building.

Underground car parking was a nightmare. Took us nearly 20 mins to rive around to find a park.

Breakfast was good

location

Close to the city centre and close to walk anywhere! Neat and tidy. Great block out blinds.

Cost of parking overnight could be less.

Location was good and convenient for the city.

Paying for parking, and breakfast not included.

A traditional hotel, meeting all needs for the price. The room is clean, comfortable and has a green view of the large park, I really like this. The receptionist was very friendly and let us leave our luggage half a day after checking out. The hotel is located next to the shopping and dining center, just a 3-minute walk for comfortable entertainment.

This is an old hotel, so the equipment is very old (it's not dirty or broken but outdated), especially the bathroom. The hotel's buffet breakfast is quite poor, it's not bad but there aren't too many options.

"breakfast", "room", "helpful staff" and "location" Well appointed room View of treetops was calming and beautiful to look at.

Perhaps a deep cleaning of grout in between bathroom floor tiles would give a cleaner look

The coffee prepared by Ayesha was excellent. Great service.

Mattress was very comfortable Staff were amazing

The pillows were terrible

Convenient location

The pool area was very dissappointing. No shade for parents to sit under while kids swim.

The hotel is a little outdated, as is the pool and gym facility.

Wonderful breakfast, lovely views from the room

The air conditioning was not working properly, it would turn itself off multiple times overnight . It became very hot and stuffy during the night. This lead to multiple wake ups to turn the air conditioner back on.

the location of the hotel is convenient - close to the city centre. Breakfast had good options. I liked that there were a few options that were suitable for a halal diet. More variety would be even better.

The bathrooms are a bit outdated and cramped. The bar fridge was not working properly.

My room had a good A/C, staff was very helpfull

Office chair in my room had the material damage and dirty. at the restaurant they offer me a coffee,. but never come also merchant charges should be absorbed by the hotel.

Absolutely nothing

I waited 40 minutes for a steak, the restaurant was empty. After I questioned them, they went to check the kitchen and advised it would be another 5 minutes. We ordered room service for some ice, it took over 30 minutes to arrive. They have parking downstairs which is so small and tight, reception gave me a card to use to exit which didn’t work, I had to pay $30. The beds were uncomfortable, every family we travelled with complained about their sleep. I will definitely not stay here in future nor recommend.

Did not eat there after eating evening meal there. Very poor

Food could have been better service ok and very cold in dining room