location, cleanliness, staff was amazing

we liked everything - didn’t try the breakfast. our price was quite high so felt that it should have been included

The staff were super friendly and helpful

Location is great

Noise, you can hear everything in the room next door

The location, the facilities, very comfy beds. The staff in the front desk was helpful.

Some of the staff felt new and not up to the level of the hotel.

location - reception

view of the room, no black outs

the location was wonderful, the staff was friendly and the hotel itself is beautiful!!

friendly staff, great location

breakfast not included, limited vegetarian options

fantastic stay at hotel de sers. staff were very attentive and helpful and the location of the property is excellent! highly recommend

We booked a suite and we got smaller than a normal room space. The fool you with a terrace space that you don't use but the actual room is TOO small, toilet is awful. A total rip off and no one cared nor asked. The manager sends her typical copy paste emails before you arrive and you would think the customer service will be great at the hotel.

How they fool their customer and they don't care. WE have been staying at this hotel for the last 5 years but never had such an experience before. We will definitely not be back. There are SO MANY decent hotels with much more comfort than this one

Perfect location and very good room with large balcony.

location

the cost

Great location / good bed / good breakfast

Gym area need to improve

nice location but it’s not a 5 star hotel. reminds me of a budget ibis hotel next to the airport. no facilities or amenities what so ever.

very small rooms, unfriendly staff, incompetent receptionist. spa treatment was a joke - some random lady gives you a massage in one of the rooms..