I liked the location, close to the train station, very convenient. they provided a kettle for me to use in my room.

I was very surprised to find a glass cigarette ashtray inside my hotel room. After checking in, on my way out, they asked that I leave my room key in the slot that has my room number, ( I felt this was a big safety issue, it was not behind the reception desk at all, anyone who had stayed in this hotel knows that they could just take a key from one of the slots for that room number. My room was on the 2nd floor, someone has closed the hallway door leading towards the elevator, upon opening it, a guest from one of the rooms were smoking. There was no smoke detector in my room, getting into the shower stall was a big problem, the opening was about a foot wide only, I had to use the bathroom down the hallway to shower.

Walking distance from train station. Town center easily accessible.

No kettle for hot water. Hotel is dated and needs updating especially the furnishers. Blanket comforter too short. No keyless entry to the room. TV no english speaking channels.

convenient location.

no kettle to make hot water

Walking distance to train station and the Bernardina Bus

Location to the train station.

The room rate is too expensive for the mediocre facilities. The hotel is basic and does not warrant the high room rate.

location

very dated, very noisy at night. I could hear everything that happened above, below and around me. I booked because it’s pet friendly. I also called to ask if there were any limitations. after I paid for it all, the morning after I leave the room and head for breakfast at which point my dog wasn’t allowed in. they offered to bring me a croissant, at the front desk and a coffee… so I complained and explained that I had called in advance to avoid any odd situation. after complaining all of a sudden I was told that there is no problem and that I could sit at a side table. I got nervous and decided to leave. after setting off I decided it wasn’t fair to have paid for the breakfast without having it, so I called to ask for a refund. the man refused to refund my card and told me that I had to go back to the hotel and literally told me “you were upset and left, it’s not my fault that you left”. The people who I met the evening before were really polite but I find it unacceptable that if I even call to make sure there are no limitations for the dog and I am literally told “there is absolutely no issues. Dogs are VERY welcome”, then I don’t want to find myself in the situation where by I either have to sit in the hall to have my limited breakfast at the same price of a full breakfast, or sit at a side table. the excuse the man gave is that there was a “group about to arrive, so that could be a problem”. you should have thought about it before confirming that you’re a VERY dog friendly place. I am a client just as much as the group. I still want a refund for the breakfast I didn’t have, but if I can’t get it, I’m at least going to be vocal about this for experience which was relatively fine until it just wasn’t. also, Mr manager, when you tell me that it’s not your fault if I left upset… it actually is your fault as you’re responsible for your clients satisfaction and until that point I was just fine.

Location was great! Having breakfast included was very convenient! Breakfast was good!

Short was way too small, didn't care for the two mattresses in the bed.

location, very close to train station

breakfast could have had more choice of food

Excellent budget hotel. Close to the train station and easy to reach. Very kind staff.

Located close to the train station.

Staff at the front desk were very unhelpful when I asked about some prescription medicine that had been ‘cleaned off the bed by the cleaner’.

Good location near the train station Staff are helpful and friendly Room was large and airy Prices are okay for Switzerland

The room looked old and outdated There was a lot of noise from the street and the other rooms