This was a very last minute booking, we had drove 6 hours already and was tired, I asked if we could check in early, it was around 11:00 a.m. . When we arrived at the gate and they already had our paperwork, brought us up to the manager, whose name is Michael I believe, gave us a drink or wait in the lounge and they would get a room as quick as possible. We ate lunch and before we were done eating, we were told our room was ready. I have never been to a hotel where all the staff try to learn your name as quickly as possible. I thought it meant a lot. It's too bad the hotel isn't located closer to the ocean. I wish our hotel that we stayed four nights afterwards would have had the same type of attention to detail as this hotel did. And their food was good and not overpriced, we ate lunch and dinner there. Very nice

You have a nice view of the ocean but it is from quite a distance. Still a very nice view. Everything is white, very contemporary, not my style.

everything ! I could write a book about this wonderful hotel. I have been lucky enough to stay in some wonderful 5 star hotels across the world, but this one is the very BEST! the customer service is a absolutely at the top of its game here. the reserve is beautiful and the standards across the hotel are amazing. Big shout out to our wonderful concierge Carlos and what a true gentleman the owner Boris is, so passionate about what they are all trying to achieve through this wonderful hotel and it’s conservation efforts in the local area.

nothing at all

Views from the dining room and guest room were spectacular. Happy hour ambiance was very good. Little extras like a welcome drink and snack at departure were nice.

This property is on the side of a very steep hill. The staff is very good about golf cart shuttles from the small parking area to the hill top. But this resort is not good for anyone with mobility issues. Steep stairs exist everywhere around the property. The pool area also was a little underwhelming. We were not fans of the food preparation in the restaurant.

Brilliant breakfast with many choices. Breakfast was taken in the main restaurant with panoramic views over the pacific

All was very good indeed

stunning rooms - fabulous views - abundant wildlife - great food at the restaurant - wonderful deep-tissue massage at the spa - friendly attentive staff

What a lovely place. Such a fantastic team led by the ever present owner Boris. They all seemed so motivated and proud so he must be doing a good job. The views of the bay were awesome and the room lovely and cool and well equipped. Wonderful conservation efforts with the Macaws too which were really interesting to learn about. A great location near to the National Park and with a free shuttle to the beach, everything is on the doorstep.

Pretty hotel with great views. Hotel has a macaw reserve so you see them everywhere which is a great plus. Luna restaurant and free breakfast are both excellent. Staff were some of the friendliest people that I met on my vacation. Will be staying again in the future.

N/A - fantastic experience all around

The room was lovely and the private pool was great to have. Breakfast was great and the staff provided a welcome drink and even a small bag of pastries for our trip back to the airport. It was a very nice and relaxing stay for our last day in the area.

unfortunately quite a few times the private pools were not running due to cleaning and they unfortunately are a bit cooler and completely shaded compared to the pools open to all guests, so that’s something to consider if you are debating on the type of room. We mostly ended up using the main hotel pool. While the room was very nice, it does seem like the rooms are starting to age and small things need to be tended to in the room to ensure everything continues to function properly and maintain appearance.

the staff and the surroundings

lots of stairs. Pool is hard to get to and sort of an odd layout

i really enjoy the atenttion of the staff

the gym is really bad it is unconfortable to get to different places of the poll area

The service is excellent and the macaw exhibit is AMAZING. We loved our Manuel Antonio excursion, which ended up being a private tour with the BEST guide (Harold).

The resort is on a hill, which means you are going up or down stairs or ramps to get anywhere. There are golf carts available to get between the main resort area, but it was a lot of walking! Also, the rooms are quite spacious but don't have a lot of furniture in them? I would like to see more furniture or larger furniture in the rooms?

the staff was extremely kind and the room was spacious and comfortable. the tour guide hired by the hotel was excellent.

for a 5 star hotel, it needs refreshing. the infrastructure and the common areas (pool, gym) are old and lacking basic maintenance. iguana poop all over the pool deck.

The fresh fruit, especially the pineapple was wonderful!

Really good food at the restaurant. Amazing staff, very helpful and pleasant. Pura vida!

The staff were amazing. Jose was a great concierge and was super accommodating with everything. The restaurant was great, and it was amazing being in a nature reserve. Seeing animals fly around, lounge in trees and by the pool was very cool. Their shuttle to Playa Espadilla and Manuel Antonio Park was always timely and super convenient.

It’s advertised as adult only, but that’s not true. There were kids in the restaurant and they define adult as 13+. It was fine but definitely not what I expected.

helpful staff, clean rooms

needs updating

Service quality of the staff was outstanding. everything was so professional and well cared.

there is nothing not to like. Could suggest to add more light in the smoking area (at the roof)

the view was amazing ❤️

our reception was phenomenal and the view from the restaurant and pools.

the food was not a stand out option. the hills were not easy to walk regularly and there was an over reliance on staff provided transportation to and from your room.

good breakfast and food. lovely pools. helpful staff. Juan-Jose did some excellent tours of the national park and also their macaws - their efforts to aid this species is brilliant

the room smelt damp sadly. We were also staying on our honeymoon and had requested a table at the edge of the restaurant to watch the sunset on our last night. we were advised this was done but on arrival at the restaurant they didn’t seem to be aware and despite a table being available ( for the several hours we spent there) we were not allowed to sit with the view and had to sit further back in the restaurant. not a deal breaker but a bit disappointing as there wasn’t any extra effort to make it special for the occasion.

staff was absolutely amazing! so helpful and nice. Top!

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The place was just great to end our honeymoon. Breakfast was both local and delicious and with a wonderful view of the ocean. At all times we felt treated excellent. The reserve of birds and the night tour was just a plus.

To be honest, there was little not to like. Perhaps I'll just suggest announcing a bit more the Gift Shop, which honestly, I never really noticed was in the same room as the front desk.

great location, and the natural reserve is beautiful. we saw so many incredible birds and animals in the hotel and the views over Manuel Antonio and the pacific is breathtaking.

it’s very dated and needs modernisation. there are now many other nice modern hotels with a much better atmosphere in the area which are a fraction of the price. the restaurant La Luna has an amazing view to but the food and service was not at all 5 star. Our friends had to wait 3 hours to be seated even though there were plenty of free tables that evening. Again, other restaurants a walking distance away had much better food, were better priced and also had sunset views over the jungle and ocean. The hotel also lacks many of the small niceties you would expect from at 5 star resort. like nice towels. fresh bottled water in your room each day, a cleaner pool area, music around the pool, jacuzzis for the guests to enjoy and relax in. our highlight of the stay was a tour of the reserve but then we were repeatedly asked to donate our money which is fine being asked once but we felt it is a bit rude given how much we are paying to stay at the hotel.