Just where I needed it

Night staff a lot friendlier than the morning receptionist

Nice friendly welcome, clean room with all expected facilities.

The requirement to check in by 10pm is not ideal. The duvet looked a bit thin but turned out to be warm enough, though having a blanket in the room as it gets colder would be advised.

Absolutely nothing. This place is not as it advertises itself. Granted, the late arrival check-in did work as described although with a slight Addams Family vibe. The night porter looked as if they'd combust if sunlight hit them.

Where to start ? For a kickoff, the rooms are extremely basic (Holiday Inn/Travel Lodge standard) with incredibly poor ventilation (no air con, but a floor fan with the volume level of a turboprop aircraft), hence the black mould infesting the wall behind the main and only clothes hanging area. The only windows - at street level - face directly onto the car park. The bathroom, although ensuite was small: cupboard sized. Staff ? they couldn't give a proverbial. It's "sort yourself out, nothing to do with us". Well, the two that were there the next morning. What really shows the place up however is that they're complete ripoff merchants. We originally booked for two nights and then transferred to the sister establishment - the Asperion Hillside (there'll be a review about that too...), so only stayed one night, having cancelled the one night. We were charged for the original two. The manager, lying, insists that we stayed both nights, despite a complete lack of evidence of same. We were also charged for two day's worth of breakfast, which translates to £25 for two bowls (tablespoon-sized) of muesli on the morning we checked out. So....reported to Surrey Trading Standards.

Super clean which is the number one thing I look for! Exactly what I needed. Amazing shower too with great water pressure which is always appreciated. Staff were extremely friendly and welcoming and I felt very safe!

The bed was squeaky which is why it isn’t a full 10 rating. It woke me up a few times and definitely would like the option for another firm pillow as the 1 of the 2 pillows given was very squishy which I can’t personally sleep on.

The room was big and pretty, the bathroom was not too big but quite modern. However, it would have been nice to have in the bathroom maybe a shelf or a small chair in order to put on toiletries. The breakfast looked nice but unfortunately it is not included in the price. However, the hotel is 10 minutes from the city centre (it is located at the top of a hill, so the walk is not the easiest but still pleasant) where there are plenty of restaurants and nice bar and coffee places where to eat or have breakfast!

We asked (and paid extra per night) for an extra bed for my daughter and the hotel staff prepared for her a chair bed with a very thin mattress. Luckily my daughter was just 4 yo and did not weight too much, but for a bigger kid that is not ideal. Furthermore, the bed was so small that she fell from it a few times during the night.

Location, very clean

Charge for parking when booking.xom said parking included in the section at the top where everything that is included in the price is listed. I will not revisit anywhere where there is dishonest dealings. The amount is actually irrelevant.

Friendly staff, good room, very clean. Easy walk into town.

Close to the train station and town centre, but not right in the centre so felt a bit quieter. The staff were easy going.

The room felt a bit basic, but it was expected and for the price it certainly was still worth the stay.