Nuestra estancia en EX HACIENDA EL CARMEN fue muy buena, es un lugar con mucho encanto, con gran historia y muy acogedor, tiene escenarios increíbles y muy disfrutados... La habitación es preciosa y el baño muy agradable... Nos encantaron todas sus amenidades, el restaurante muy bonito y el servicio de alimentos en desayuno y cena muy rico, completo y variado con excelente sazón... Gracias por sus atenciones.

Lo que sí consideramos cómo área de oportunidad es el respetar el horario que destinan para el servicio de la piscina y del jacuzzi, pues tuvimos que esperar para poder hacer uso de este servicio y al momento de monitorear que ya estuviese funcionando óptimamente tuvimos que ir a recepción en 2 ocasiones porque no habían personas de mantenimiento para apoyar en ello.

True Mexican experience, complimentary horse ride. Stunning setting, friendly staff, beautifully manicured grounds. Comfortable beds and pillows.

Nothing.

The hacienda is truly beautiful, the relics, the nature, everything

Service could be better for this price. Staff hardly understands any english. Things take forever at reception. Food is sometimes really great, sometimes poor. And also the gardeners shouldn’t use noisy leaf blowers and high pressure cleaners on a daily basis. It kind of ruins the tranquility of the place.

Wonderful staff, beautiful grounds, lovely owner, everyone was very attentive, and delicious food.

All meals are exceptional and if you want to relax this is the place. My 4th visit and it always exceed my expectations.

That I had to leave...

Rooms are well-appointed

Staff are consistently rude and unhelpful

Unbelievable. I have been to the finest resorts. Borabora, Hawaii, etc. The service and surroundings at this resort are truly amazing. Very very very authentic. Everything is so lovely here it is like staying in a museum. Every room has actual artifacts from centuries ago. The staff is so attentive and kind. They really do not have adequate words.

The pool is very small but I didn’t care because the grounds are so beautiful you could spend all day wandering

One of the most beautiful hotels in Mexico!!

The beds are very hard and despite being the only ones there, it's pretty loud in the morning because the bathroom windows are permanently open.