It’s location and the employees

During my recent stay at a hotel, I encountered a significant issue that marred my overall experience. Despite having specifically reserved a non-smoking room, I was met with a pervasive smell of smoke that permeated the entire space. This was not only disappointing but also discomforting, as I had chosen the hotel with the expectation of a clean and smoke-free environment. The presence of the smoke smell suggested a lack of attention to the hotel’s policies or a breakdown in their room preparation process, both of which significantly impacted my satisfaction and comfort during my stay.

Parking

Arrangements Cleanness Food

The Front desk team and the Rezvan from the front office was the best employee, he was very friendly and helped us despite many problems we had, he is Guest oriented and was very friendly every time I called him. I give the Al hayat hotel one last chance due to kindness of their staff and rate it a 10.

Here, the hotel management should come up with something, cleanliness is a big construction site in your hotel and something must be done here, I speak from experience since I myself work in the largest hotel chain in the world. If you want you can contact me and I will discuss the details with you. I think it is a pity for your hotel, you have very good and professional staff (FO team and technical team), please invest time and training in your housekeeping department to avoid further negative feedback. Small criticism to FO: Dear reception, please give guests an adapter when they check in or change the appliances in the kitchen they have in their rooms, the socket does not fit the plug! With kind regards R. Ahmadi

The way staff talk

Negative

the location - my staying in the room - wifi

i recommend if you choose this hotel u need to charge your phone or laptop full or any devices cuz adapters in the room not working at all.

The Consierge was very kind

The appartement are old & dirty

Location is very convenient, staff is friendly and helpful, WiFi is non existent so don’t expect to have internet unless you have mobile internet, room is spacious, kitchen has everything needed

WiFi - there’s none in the hotel

The apartment was nice. Staff was amazing, especially reception staff, accommodating and welcoming.

Managers to improve their customer relation.