The location

The staff were too young and therefore unprofessional, the room was too small and didn't have suitable facilities, the restaurant was chaos, with no order and delays in serving dinner. Food was mediocre.

Room was very ‘tired’, frayed carpets, mismatched furniture, curtains didn’t close, television not mounted straight on the wall, bedside light didn’t work! Not really good value for money overall.

Very central for all amenities. Good sized room, well appointed and clean. Lovely restaurant and beergarden ☀️🍺

Having to hunt staff for service in the cocktail bar.

Location

Lack of staff presence at reception and in the bar, plus fire alarm going off at 6:30am

Very clean room and excellent breakfast

Very old property (quirky )

Quite noisy if your staying at the front of the property

Great location and easy access to the historic habour at Berick apon tweed. Good food and service at the hotel.

Downstairs The Kings Arms looks modern. Really comfortable too. The bar and cafe were great and the staff couldn’t be friendlier

Upstairs needs a lot of TLC. It doesn’t match with downstairs. Our room was comfortable (room 18)….however it too needs some attention. Paint peeling off the wood work. Extractor fan in bathroom didn’t work Plug on hairdryer was scorching hot after use Kettle was full of water when we arrived. Blinds in bathroom were damaged. We also followed the instructions to leave towels in the bath if we wanted clean towels provided by housekeeping. We went out for the day and when we came back we realised that housekeeping hadn’t been in. Oh and the staircase looks lethal….there is a sign saying that work is being done but it looks like it’s literally being held up by a couple of pieces of wood.