I loved this place, it was awesome. Elegant but casual. The staff were friendly, attentive, open, warm, and very helpful with directions, places to visit, arranging excursions. The food was wonderful, and they make a great margarita. They also offer some cooking classes and a tequila and mezcal tasting that was a lot of fun, and informative. In a quiet neighborhood, but close to interesting destinations around the city, and I and my friends like to walk.

Small and quaint

Not close to the Historic Center. A good 20+ walk! Breakfast starts at 7.30 am and people leaving early for the airport are given a sandwich that is made the night before! The air conditioner is underpowered for the size of the room.

Extraordinary boutique hotel: small, beautiful, very kind and attentive staff. Great food and drinks

The service was beyond excellent. When we arrived we were shown to a beautiful room which, unfortunately, had no view. I commented on this to a staff member and was almost immediately met by one of the owners, Jan, who offered to move us to another room. This room was just as amazing as the previous room, but with a beautiful view of the pool and patio area. The rooms are very modern, clean and spacious. The bed was very comfortable. The hotel also offers a restaurant and bar and my wife and I enjoyed a wonderful dinner and drinks while sitting in the beautiful patio area. The hotel is also within walking distance of many of the Merida attractions. I almost forgot to mention that Jan offered us so many great suggestions on what to see and where to eat. We took his advice and came away with a wonderful Merida experience. I cannot express in words how happy we were with our stay here and would highly recommend this hotel to everyone.

The jacuzi tub was a delight to have.

Dangerous, too inclined, outside stairs leading to second floor. Handrails are heated from HOT sun and unable to grasp. No elevator. Never any salt or pepper shakers/napkins on dining tables. Both broken front glass doors to room do NOT lock. Four of the six jacuzzi water jets are plugged. NO iron/ironing board in rooms. NO clocks and NO phones in rooms. Light bulb on make-up mirror in bath burned out. NO pen or paper pads in room to write with. Bartender does NOT know how to mix ANY mixed drinks. NO coffee table or work desk with chair to work laptop from. NO shelves to place clothes. Two lizards on the wall live in the room near mini-split a/c. Jacuzzi drain would not open. Live band yelling and screaming with microphone and LOUD speakers 30 feet from room until 3:00 a.m. !!! Complained to staff with NO results. Extra charge for toast bread at breakfast. NO bread or chips offered at meals. Located about one mile from town center square with pot holes in sidewalks, missing sidewalk concrete, missing street drain manholes, uneven sidewalks, all which make for dangerous walking. Had to change king bed room from second floor to first floor due to dangerous stairs and first floor room had two queen beds with no coffee table although staff stated the rooms were the same! Shall I continue? The hotel staff are the best! It's the hotel owners who do NOT have any hotel management training!!

We came to Merida for a concert, and can’t wait to come back! We loved the service! We loved the food! There was no need to figure out where to go to eat as the food at the hotel was amazing! We felt like we were at home! Very comfortable king sized bed & large spacious room and bathroom, with perfect little touches! Loved the retro espresso coffee maker in our room! It was terrific coffee and the little touch of the chocolate biscuits were nice. There is a small fridge in the room( which made it nice for her some leftovers & drinks that we brought.) also, there was a small safe. We loved the ambiance of the whole place! It was a beautiful stay!

Nothing-Everything was pretty much perfect!

Beautiful boutique hotel with superb staff.

NA

The kindness of the staff, the restaurant with lots of vegetarian options, the bathroom...

.