Almost everything about the hotel was excellent, food buffet style very good, staff friendly, rooms and public areas clean. Felt more like a 4 star hotel than the 3 stars it has.

Room 506 has noisy extraction unit on outside wall which vibrates and so sleep after its 6am start up was difficult.

Very comfortable friendly atmosphere. Staff excellent.

Breakfast was excellent. Pool and gym facilities were excellent

The rooms are dissapointing. They do not match the quality of the communal areas and facilities. Bed was small and uncomfortable.

Great views of the mountains from both our balcony and the pool area. Quiet, relaxing pool area with easy access to the bar for refreshments.

The coffee at breakfast was pretty awful, and the "double bed" was two singles pushed together, which gradually drifted apart.

The location is perfect if you want a relaxing stay, the port is A 2 min walk away with a selection of shops and restaurants. The breakfast choice is amazing for a 3* hotel, plenty of choice. The decor in the hotel is beautiful, more suited to a 4*. The bedrooms are a very good size with plenty of mirrors! Lovely pool with stunning views. Overall I'd say it's good value for money if you get this hotel at a reasonable price.

The outdated bedroom didn't bother me, however there were stains on the curtains, the bathroom door was badly chipped and the shower had black mould around the floor edges. This definitely needs addressing and cleaning properly. Also the bedroom walls are very thin, so don't expect to get a good night's sleep. Port soller is a quiet area so its generally hard to get a taxi anywhere. It is VERY difficult to get a taxi at this hotel. We checked out on a sunday and waited 2 hours for a taxi to arrive and take us up the hill, 8 mins to the jumeirah hotel. We would have walked, if we hadn't had large suitcases. The guy on reception was not very helpful and just advised that it's very quiet on a sunday. I insisted he kept calling as we were getting late (we had a wedding to attend) then eventually he took the matter more seriously and kept calling until a taxi arrived. There were many others waiting around in reception too. However there are plenty of taxis at the airport so its easy to get to the hotel, just very difficult leaving! Also the port restaurants close at 12am so if you are on a evening flight, make sure you eat before you arrive at the hotel. Unfortunately we made this mistake and had to starve until breakfast as the hotel couldn't offer anything.

The staff in the eating area was very polite, efficient, and helpful. The room was comfortable, clean and spacious. The environment in the hotel is calm and quiet. The view from the swimming pool area is great. The hotel is very close from the beach, and the port.

There are areas that could benefit from ongoing everyday maintenance. For example, the door of the bathroom needed another coat of paint.

The breakfast was very good. The pool area was very relaxing with variety of sitting spaces. The view of the mountains was fantastic. The staff were very helpful and made you feel welcome and relaxed.

very little , one kind lady on housekeeping

Being charged for a pool towel & the safe when it costs €7 euros to withdraw €10 euros from an ATM 10 min walk away, terrible food, not enough front of house staff, poor room décor, bad location , bad attitude, having to argue over a request for lime in a drink . A really disappointing stay

The rooftop bar was nice & the gentleman on reception as we checked out & the bar staff around the pool were friendly.

Pretty much everything. We were visiting for a friends wedding & we got ‘upgraded’ to hotel Eden. Whoever gave this hotel 4 stars is mad. The female Reception staff were rude, didn’t look at us whilst serving and acted like we were annoying them by being there. There was a big hole in the wall in the hallway, the room was dirty & the AC practically non existent. Not enough sunbeds around the pool & when asked for an ironing board we got presented with a half board with burn stains on it. Shocking would never go again.

particularity the female receptionist who was so incredibly welcoming kind and helpful sorry I don’t know your name

due to the location the sun disappeared quite quickly in the evening … but that is just unlucky . the air con wasn’t very cold

the wifi is not working at all

Modern ground floor with nice pool and bar.

Poor food. Very processed. Didn’t eat once during half board. Paying for towels. Rooms are spacious but tired and need revamp.

Lovely hotel. The location was great and the food was excellent. Rooms were clean and comfortable. The staff were professional and helpful. We had a really nice time and would recommend.

the pool, the rooms, the breakfast, the location

slightly run down in places