We got a really nice room upgrade which was very kind! The hotel is situated on the lake Lugano, and features great views! Rooms are super clean, staff is very polite, mattress is comfortable, WiFi is quite fast. Breakfast was also OK. There is also a large garage where we parked our car. Will be back!

N/A

average

poor buffet

Exceptional view and amazing room. The staff at reception were super friendly and helpful.

Great facilities, extremely helpful & friendly staff! Restaurant service and food excellent! Second time I have stayed and would stay again.

Nothing!

Excellent place to stay, very modern, great staff

I liked the room. Food was good also.

I did not like that it was noisy (room was not on the mountain side, was on the side of the street) and too far away from center.

Great location with lake and mountains view, swimming pool, terrace, friendly staff.

Family room size

Breathtaking view and locatin of hotel. Spacious Junior apartment with very nice private terrasse.

Breakfast could be much better. Small selection of fruit, fresh bakery and sweets. Pool area would deserve some reconstruction.

The room looked nothing like the pictures or description on booking.

The room was well appointed and comfortable with good AC and nice bed.

The price per room relative to property was excessive and due to unexpected change in itinerary, was forced to pay for 2 nights when we were only able to stay for one. Property is poorly maintained with overgrown grass and weeds throughout. Pool has dilapidated chairs and umbrellas.

Staff were excellent. Carlo helped me out with extending my stay and ladies were all great as were restaurant staff. Free bus & train pass. Bus stop directly outside straight into Lugano.

Be careful about 15chf to park in car park

i think the price of beverage inside of room refrigerator is too is expensive, it should be more affordable

Very good location and splendid view on the lake. Easy to reach from and to by car or bus other towns. The room was nice and clean, great staff everywhere and especially at the restaurant, good food and we had also a nice gift for our daughter due to Easter (chocolate eggs). We came by car and the hotel has an inside garage which was a good option for us. Overall very well maintained hotel with attention to details and customer oriented. A plus was also a good internet connection (could take a business call easily)

The only consideration from our side is related to the fact that we miss some vegetables at breakfast but we acknowledged eg. the great cheese, the cakes and coffee.

Very small room. Bed not very comfy.

The pool

No kettle in the room