Originally, the price

First small room had floor board creaking and smelt like it had been used by smokers, ended up with itchy eyes and clothes tinged with smoke in the time I spent in it, asked to change rooms within half hour, the second room was large and nicer, but at 2222 loud music started up (on a Sunday night!). Ended up cancelling the booking and headed down to the Ibis as really couldn’t trust the music would stop thumping through the walls. Not heard back about a refund as yet as tbh it’s poor, the staff were ok though.

Location, value for money

Nothing this was what we expected having been here before

Excellent location central

Everything was good

Ideal location regarding Carlisle station, 50 yards away. Chippy next door. Wetherspoons just down the road. Heaven.

No suggestions.

Parking was free and the girl on reception this morning was great though simply embarrassed of the facilities. She must get regular complaints

Filthy room, corridors smell, dog barking all night in room opposite 10pm fire alarm went off, I got out of bed and tried ringing down ( no answer) walked down to reception Past what I can only describe as lots of residents out on the corridor who looked homeless with dogs and the smell of cannabis in the corridors. One young girl said its alright love, its a false alarm. This left me slightly nervous to go back to sleep. I managed to drift off around 3am to be woken by car horns outside and rap music from below. I stayed here hoping to get a good night sleep as I had a business meeting to drive to in Dundee the following way, so little half way stop before my next leg of the journey. I wokken have to barely no sleep and went down to reception The girl on the desk apologised for the alarm. I did say it's unacceptable how guests wasn't asked to leave rooms or alerted it was a false alarm. She again apologised and said there was only one person on last night and too busy in the hotel. I almost felt sorry for her as appears she possibly gets hit with the regular complains. I've left itching today especially after reading the reviewd on trip advisor Maybe OK for a young person who out on the drink for a night out, though not if your away on business and definitely not a couple break.

its centrally located

I must have missed out on the 'friendly staff' who have been reviewed by others. The one I had obviously thought I was making it up when I said I wanted another room because the bed linen was covered in yellow stains. The second room (keys provided through gritted teeth) was OK.

Clean spacious rooms.

Only downside was the noise from the bars. That was my own fault for not checking location as that road is known for party life on a Friday and Saturday, imagine mid week it would be a lot quieter. Hotel staff gave earplugs so slept fine.

The staff, all friendly, and helpful. Location is superb for central Carlisle. Buffet breakfast is very good too.

The decor and rooms are tired. This was once a grand hotel, its been allowed to degrade to a budget one. Its acceptable but no more. You need too, to be aware that Botchergate is closed to cars on weekend evenings, to park you need to know to drive to Mary Street for the hotels car park. Thanks to the lad on reception for his help!

Our room had an internal panel missing from the window which let a lot of cold air in, but as soon as I reported this we were given a different room.

Needs updated. Lots of marks on the carpet, which could be cleaned during quiet times.

Close to the town centre

Small room. Old fashioned decor and bathroom. Smelt like an old greasy chip pan.

ROOM WAS OK , LOCATION PERFECT, A BED IS A BED SO ALL WAS OK CANNY CARPET AND PLENTY OF LIGHT COMING THROUGH THE WINDOW - I HAVE STAYED HERE BEFORE SO I KNEW WHAT TO EXPECT - NICE KIT KATS AND BOTTLE OF WATER .

THE WINDOW RATTLED IN THE WIND ALL NIGHT SO I STUCK A BIT CARDBOARD BETWEEN THE TWO FRAMES WHICH DID THE TRICK - NEEDS LOOKED AT BY MAINTENANCE TO STOP THE RATTLE AND TO PLEASE FUTURE GUESTS - THATS ALL

Good value hotel ideally located in centre of Carlisle

I like the people in the County Hotel. The service in the Kitchen is Excellent, with delicious food made by two professional chefs. The location is strategic.

NA

The staff were extremely helpful and friendly. We were upgraded to a bigger room.

Unfortunately we had a room on the first floor at the front of the property overlooking Botchergate. Ie party central! It was unbelievably noisy. Unless you like drunk ladies singing Proud Mary at full volume outside your window at 4am, this is not the hotel for you.

Good location

Bar shut at 11pm, very cold hotel Very dated

I like the food the staff loyalty and the location

NA

Great hotel, bit dated but no complaints

Nothing

Great location for hitting up the local watering holes, I always target a 50 pint weekend when I’m Carlisle so it’s of paramount importance that the hotel is close by the pub! This hotel ticks all the boxes staff were tremendously helpful at helping me up the stairs at 3am thanks guys. Look forward to returning in December

Nothing

Breakfast was super, the lady helping was so kind.

Would of liked room at front. Seagulls kept us awake.

location was very good

no bar, no menu on mon or tue

Spacious room lovely staff

No enough sockets, having a lamp that cant be plugged in, not enough condiments (no milk/sugar) beds not comfortable

Leaving the hotel room.was very dated tired loose fitting in bathroom shower was so old fashion shower screen was filthiest ihad ever seen rubber seal was broken so we had to use spare towel to dry the floor sitying and sleeping area where to start could not open windows properly had to use some to hlod it open floor was so un even carpet was dirty lot dust high on ledges no wardrobe for to hang clothes

I wee could of found some where else wouldnot of stayed over night

Central location Clean towels each day

No bar at night

The location. The bathroom has been renovated

The window cannot be closed and the mattress is so soft. The furniture is outdated

The room was fine, as was the hotel in general. However.... the location right in the town centre looks good on paper but blimey, is the area noisy! My room overlooked the car park and was right next to the air conditioning unit of a local fast food take away. This ran until 3am pumping out the smell of fried food. Now normally, its okay, you can shut the window but sadly, the bathroom window did not close fully meaning that the room smelt all night. Not nice. And then, the hotel seemed to attract drunken louts like the three women who came back to their room at 1am and then spent the next hour or so getting more and more drunk. Overall, its a three star hotel, so don't expect too much. If you are looking for a place right in the town centre which is cheap, then this is the place for you. If you want a good nights sleep etc, then you may not get it here, based on my experience.

The fried food shop next door which was open until 3pm. The drunks.

Great Central location. Close to all amenities including train station for onward journeys. Plenty of food outlets and restaurants. Horse racing course only a short distance to travel. Staff were friendly and helpful. Room was comfortable and well equipped.

Staff very friendly.

Everything was extremely dirty, my advice Avoid this place

Newly refurnished room Friendly staff Good location

3rd floor room as we have a dog Long way to exit

great location

rooms could do with upgrade