Great location The stuff was very kind The view was just fantastic The room was So comfortable Breakfast was delicious Everything was So perfect

Nothing

Location

Very expensive and no value for money

Loved the classical atmosphere and dining , portion size , very sociable and knowledgeable staff .

Great for families (we had 4 kids with us). Amazing location, awesome service, great pool and spa. They upgraded one of our rooms and ensured they were connected (without requesting). The staff, front desk, bellman - were all fantastic!!!

You need to drive there (which we did).

Beautiful hotel.Incredible location. quiet . great staff……

it could use a casual restaurant in addition to the main dining facility

I loved the spa with an amazing lake-view from the window and helpful staff,. The room was comfortable, clean, with realy huge beautiful bathroom. I enjoyed dinner in their fine dining Grand Restaurant. The breakfast was also delicious and rich. Would definitely visit that hotel again.

Breakfast and the spa experience were very good. The bar area is rather lively and the choice of food and drinks is good. The location however is simply unbeatable with its views of either the very close stunning High Tatras and a lake or of the beautiful Low Tatras at a distance. If you can afford it make sure you enjoy this hotel, arguably Slovakia's very best.

Not unsurprisingly, this hotel will damage your bank card and the clientele will be either well off or extremely well off. Attracting several local guests as well as those from neighbouring eastern European countries means it will be an immersion into the Nouveaux Riches's behaviour often coloured by suggar daddies' trophy "conquests".

Staff, facilities, cleanliness

There should be some limit for families with kids allowed in the hotel. When we went to the spa it was full of screaming children, what really disturbed our stay to the point that we left pool because it was horrible. This you would not expect in such high standard hotel

The hotel is very nice place, wellnes is perfect.

Most beautiful setting in Europe with very high quality accommodation and spa.

We booked a Delux Lake view room but upon arrival, we were told the Booking.com sent out the incorrect confirmations and we were then allocated a room with a view that we did not book nor paid for. Our room had a view of nothing at the back of the hotel. This was a big problem because this is only told at check-in with no ohter suitable hotels for miles in that area as an alternative. I think the hotel was dishonest about this. I think they sell off the rooms for more money and then allocated to poorer rooms to the Booking.com customers, then also blame Booking.com. This is a real problem. This 4 night visit was very expensive and then in an inferior room as well. Also be prepared that nothing, and I mean nothing, is for free at this establishment.

This is a wonderful hotel in a beauty area. The service, the restaurant and the wellness are extra good.

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I wanted to stay in this property since I was a child and it was exactly how I imagined it to be if not more. The property itself has a fantastic location with breathtaking scenery. The hotel is super clean and the staff is delivering an outstanding service making you feel very special. Food, service, room service, cleaning ladies all are at the highest level imaginable. Special thanks for Simon and his team to making my husband's and daughter's birthday surprise so special. Going for the extra mile with the ballon decoration, cake and wine. Arranging to have interconnected rooms. The breakfast was not too bad, however needs some compromising attention. For lunch we have been using the Hotels Lobby/bar. It has exceeded our expectations. Was yummy, fresh and cooked to perfection. Also strongly recommend the hotel Grand restaurant for dinner. We decided to have a birthday dinner celebration there.. Was delicius. Their menu is keeping the elements of nature and forest in its food creating a very unique experience. On our departure day we have also been presented with a small goody bag of local , dry tea packs and soft drinks. What a way to finish our stay! Thank you again, we really enjoyed our stay and will make sure to be back! PS. next time hoping to use your award winning SPA experiance :)

At breakfast eggs were fried on butter , we asked if vegetable oil or olive oil can be used. However they were not able to accommodate. The Hotel has organised a transport pick up from the Poprad-Tatry airport, unfortunately the mini bus was dirty , smelly and old. Would have expected a better , more classier option. However this had no impact on our fantastic stay!