Nothing 😔

What price is showing from booking.com very cheap but when payment's final price very expressive all hide taxes Next time I am not going to book any hotels from booking.com Same day I am calling booking.com no one picks the phone

Location ,comfortable mattress, bed, fairly clean linen, hot shower & hot water tap, Coway H2O dispenser

(1) A worn out hotel needing lots of TLC. (2)Toilet valve leaking in Room 810, It was fixed after waiting 1 whole day. (3) Thin wall , could hear people talking at normal tone in adjacent rooms. (4) On 21/12/23, I was asked by staff to relocate to another floor ( level 6 ), as level 8 floor had to be vacated and close for cleaning. I mentioned this to the staff on duty upon checking out. He said he didn’t know about the cleaning and will look into it. I am shocked he wasn’t aware & it’s unbelievable staff didn’t communicate with each other BUT I suspect it’s due to Covid which is currently rampant in the country. Please be transparent to clients

Value for money

Hospitality

Very close to LRT station

So many homeless and beggars around

Clean & comfortable room. Great location nearby public transportation & eateries

Listening to customers

I wasn't informed of the pest in the room until I went and reported. However, they knew and acknowledged the situation by changing my room on 3 occasions over the week. Insects crawling over me was not a good experience. I expected them to refund me some money for my discomfort, but nobody got back to me. But, I believe they are making progress and improving there hotels all the time. So, I hope to have a much comfortable stay in the future. Do give them a chance as they are improving.

Room ok clean

Yes