The staff very helpful

They should improve the toiletries and do the cleaning on Sundays

There was a lot of plumbing-related noise.

Location is excellent. Rooms very nice and clean. Helpful and friendly staff

very limited quantities of toiletries however so well located that was easy to buy more shampoo/ gel

cleaning & hospitality 10 out of 10

Comfy beds and quiet during nights, little fridge, wardrobe for clothes, air conditioning and wi-fi in room, nice bathroom with shower and hot water. Everything clean. Nice balcony with chairs overlooking road at the front of the hotel. Nice housekeeping lady passed me some toiletries I asked for. Hotel is in fairly quiet and safe residential area, nice cafe with friendly service next door, in the same building. A few grocery shops close by. Lots of cars parked on the roads, so parking may be hit and miss, although we always managed to find a spot somewhere nearby. 20min enjoyable walk down the promenade to Plaza de Espana, also about 10min drive to Teresita beach.

On arrival, reception could not find our reservation. After 10-15 min wait and a phone call, receptionist managed to check us in and apologised. The light at the balcony ceiling doesn't have a switch. It turns on automatically in the evening and turns off about 22.00, so if you want to go to bed earlier, it may disturb you, unless you close the blinds.

Staff were kind and let us keep our bags behind whilst sightseeing (we had checked out at that point)

Vending machine broken and only accepts cash

location

shower was not working

clean comfy beds great for carnival

nothing

No me facilitaron mi factura de la estancia.

24hr reception allowing easy access. Fridge in room.

No facilities (kettle)to make a hot drink (cup of tea or coffee)

The staff was really nice. The room was perfect size and everything was super clean. The pressure of the water was great.

The walls are a bit thin and it is easy to hear the cleaners in the morning.

After some experience I am happy to have found this Hotel in Santa Cruz de Tenerife. It´s a quiet place to enjoy a relaxed night, nice room atmosphere with balcony, fridge, television, safe. Clean and comfortable, nothing to complain. A simple and good restaurant in the neighborhouse, only 200m away a supermarket, cafés, bakery and fruit shop.

Hotel is about a 15 minute walk to the botanical gardens. Manager was very honest and allowed us to change the date of our stay without any extra charge even though we had missed the notification period by 1 day.

Not many shops or cafes close to the hotel and hotel doesn’t offer breakfast.

The room has a great window

The room is on the small size. Also the lack of elevator is an inconvenience.

Beds were quite comfy, and the city is within reach on foot. The room was big enough to not feel cramped, and the bath area was nice.

In the bathroom, the light switch was broken and we broke it even further when we tried to turn the light off. The receptionist's English was so bad that they didn't even know the word "light switch". Even if the city is reachable, it's still pretty far away (more 25min than 10).

for the price the room was really nice and clean. The toilet was very clean and the layout was good.

The walls a wafer thin, to extent at which I could hear a person snoring next door. The beds are not the most comfortable and the amenities are lacking. However for the price it’s a great place to stay.

they check you in very early - 12:30 :) the hotel is located in a very quiet street, very clean room, all you need in the bathroom that is very clean too. nice reception service, parking for free in the streets nearby, there is a bar/cafe next door where you can grab a good breakfast for under 5euro (or beer/wine later on during the day), good-sized balcony compensates for not the greatest size of the room. bakeries nearby. 15mins of walking and you are in the centre of Santa Cruz.