Waiting at reception - nobody there Poor breakfast, understand that there were few guests therefore poor offer

location

Customer service was awful - Aircon broke on switching on and was not offered a change of room on day 1. Was told it would be repaired - it wasn't.

Unique hotel good room pleasant staff central location

Breakfast for 15eu could have been better

Comfortable and clean... Best place to see the lights on Cercul Militar National. That was a surprise. A room with personality. Best hotel for the best partner. I recommend it. And the staff was professional.

This was my first stay in Romania and I chose Casa Capsa because of its great history and authentic style. And it didn't disappoint - lovely very elegant interiors, helpful, friendly staff and all in all very charming, elegant character. Room was beautifully furnished and quite large (Deluxe) The hotel is located very central so anything you need is close at hand (sights, museums, banks, shops etc.)

Just the bathroom was a little bit outworn and could use a bit of refurbishing - but nothing too dramatic.

Location, room size

Unfriendly staff, terrible bathroom (not possible to shower without flooding the bathroom), plastic shower curtain and rail, outdated decor. Staff scruffy, unsmiling, smoking in corridor etc - added to feeling of not being welcome. Checked in at 5am and paid for 2 nights as hotel "couldn't guarantee an early check-in" - but hotel seemed empty. Overpriced room.

Spacious bed. Well kept environment.

Being harsh: the decor was not attractive

Great location and building. Incredibly cool old vibe as it is located in an 18th-century building.

Even though the hotel has much potential, it desperately needs some restoration. In the end, they say it is a 5-star hotel.