Nothing

They wouldn't accept cash only card even though booking said we can pay cash at property .... un acceptable

Very friendly staff, made everything very easy when travelling with toddler. Ideal for young family

Staff were efficient, friendly but overworked. Facilities for children were up to expectations. Breakfast was adequate but the area was too busy.

Evening meal was tasty but some food had to be sent back for re-heating. Again staff were struggling to keep up with demand. The room, a 'Deluxe', was not too clean and cleaners had to be called. The window was broken and could not be opened. The phone was disconnected and had to be fixed. The bathroom door was catching and children struggled to open it. The bath jacuzzi failed to function after being filled, leaving no time to have that fixed. Overall the accommodation was very poor.

Large room, good breakfast, wonderful spa facilities. Staff were so attentive and pleasant. Genuinely could not ask anything more. Breakfast was cooked perfectly and spa is just heaven on earth, definitely recommend spa for a group of friends.

No casual dining, we didn't fancy fussy evening meal and bistro was closed to private party, no prior notice given. Had to eat outside in tree house! Beds are too soft but room was nice. Stay was quite expensive for off peak season. Breakfast table was the smallest table I have ever seen.

I loved the spa. I enjoyed our breakfast in bed. The bed was very comfortable.

The bathroom was dated. I usually look forward to a powerful shower in hotel rooms.

The woodlands is one of my favourite hotels. It caters for absolutely everyone. I loved the fire pits on the driveway in, it added a touch of class to the entrance. The petting farm is fabulous for the kids. The hotel itself is so warm and cosy with stunning decorations. Our room was amazing, so spacious and designed beautifully. The staff couldn’t do enough. Our meal was delicious. We absolutely loved the outdoor area, cabins with the stoves, Pizza , burger, coffee and icecream huts and finally the sports bar. Everything amazing.

There was nothing we didn’t like

Very clean, excellent service, very friendly staff and excellent food.

Everything was excellent

Just a nice feeling about the place

No bath matt in the shower