The receptionist stole 50 euros from me!

Food have a good variety view from top floor are nice

Size of hotel lifts are not enough plus mostly no working iam hear patients and wait for 15 minutes for lift at the end walk all the way down stairs plus this is future can create problems on busy season also bath fans no working room doors fitting needs fixed.

clean and well laid out and organised. This hotel has had a refurb since I last stayed and lost its Spanish feel so now more modern vibe with natural colour scheme. Dining experience greatly improved.

Nothing not to like

Some of the stuff were friendly.

Well firstly, because of the food I returned home and I discovered that I have two parasites 🦠 from food and I had to be in treatment for 2 weeks and sick for 4 weeks. The staff generally was not well prepared- eg. You have to pay a fee for taking an iron, and not even to this day they couldn’t find if I had paid or not Food - it was ok, even though repetitive and not necessarily good quality Noisy - because there were live acts every night so you could not sleep until 1 am ish (if you wanted to rest earlier) The stay all in all was grotesque

Hotel front desk very helpful expecially Ricardo he went above and beyond to help me as my husband became ill on our holiday and was rushed to intensive care Ricardo phoned hospital for me because of language barrier.

Nothing

We loved everything! The staff is so friendly, they speak several languages, they are professional. Children are welcome and they have really good content for children. The whole hotel is extremely clean and they constantly take care of cleanliness. All inclusive is really in the full sense, you can't stay hungry and thirsty. they also have a free bus to the beach.

The room was amazing.

Permanent noise around the main pool by playing loud beat music and games in and out of the pool by the activities team.

The check in and restaurant staff were lovely. There was plenty of food choices and it was impeccably clean. The bathroom was also lovely with a nice walk in shower. Very comfortable beds as well. Also, great location.

The staff at the pool (lifeguards) were ready rude. Maybe should have a couple more channels on the tv’s for English guests. Also, I didn’t get the room I paid for and when I asked reception about it, I was told there weren’t available but no refund was offered for the difference. I booked and paid for a deluxe double room but was given a standard. Although the room was lovely, it wasn’t what I paid for and I think i should have been entitled to a partial refund.

Very spacious rooms and very clean

There is a kettle in the room but no sachets to make tea or coffee in the room so didn’t have much point being there

entertainment staff were brilliant , hotel staff always engaging with guests making them feel welcome

not good for fussy eaters , nothing simple available apart from chips and no allergy advice on the labels and no one to ask from the kitchen

I had no time to think about what's wrong. It means, I was happy. Thanks.

Not enough bascetboll. Problem is to find out ball.

location is good and close to the beach

Foods were so bad and almost same meals for every day. Very dissapointing

I like this hotel because is close to yumbo, and the animation are amazing!

the service from the bar this time was not nice. I had to keep ask a shower towel as they was only give me one, if you ask something suppose to be yes we will provide from tomorrow. instead it was not! staff in reception was not nice room was not clean as pictures

Location and very clean

Poor variety and quality of food