clean and good location

location is perfect. the lady at the reception is super nice and the room is pretty

the “window” was not really a window. we felt like the chef (for breakfast) hated either us or is unfriendly in general. We felt uncomfortable ordering eggs or French toast

Location, staff and food were all superb! The room was also excellent and had everything you need. Mr. Thoi took great care of us and gave us great recommendations on what to do or where to get the best food in the area.

Nothing

Very friendly and helpful staff

We had a lovely surprise with this hotel, beautiful rooms, clean facilities, lovely bed. great location, kind and helpful staff.

Hotel should have a strict non visitors in the room policy, specially after midnight. Also ensure maximum occupancy is observed. Neighbors had a little adults party after 3:30 a.m. and the noise was unbearable until the early morning when they dismiss their extra guest.

Nice clean room with a great bathroom. The hotel staff are lovely and friendly. Room was cleaned daily and looked exactly like the pictures. Breakfast was really good! Overall, I really enjoyed my stay and will stay again if I come again to Hanoi.

Loved everything!

they provided breakfast, though it was not a huge spread but decent. the location of the hotel is really convenient and the staff was friendly and recommended food places to us

the price is a little steep for a basic room

Very close to Ta Hien street and other eating places. The room was cleaned regularly. Good location overall. Would definitely come back.

good location

hygiene can be improved, also breakfast area is very small

Location was centrally located and near places to eat. It is within Walking Street, so the road is closed off during the weekend.

The walls were very thin. The receptionist was okay, however the hotel manager threaten to call the police when he realized he and his staff forgot to charge us for our stay. They did remember to charge us for the Oreo's we had :) We have since been contacted by him through WhatsApp with similar messages. They also didn't communicate how we were to pay for the tour we took. So we paid the tour guide, not to hotel. This was also later an issue. Be sure they charge you correctly.

value for money, serves excellent breakfast, staff very professional

nil

Nice location, good breakfast and nice people.

Bed mattress had soft springs, not very comfortable. Room window facing hallway. They charge extra 3% if you want to pay for your stay by card (any kind of card), not fair. I paid card in multiple other hotels in Vietnam and this was the only one that does it.

The cleaning lady's and general staff are all good people.

The management encouraged me to say I had canceled my booking. They had me to pay by cash. I know now why, They overcharged me about 2 Million Vietnam Dong. I will never stay There again and I would like to have some feedback from you people at Booking. Com. I look forward to your reply to This Mail as soon as possible, as you can understand I am not a happy person after I thought was a good Hotel. Many Thanks David Bennett.

I dont know where to start! My stay there was absolutely exceptional! I had the best time there. Planned to stay for 3 days, turned out to be two weeks! The staff is super super friendly and very helpful. Thoi and his team made sure, I was feeling safe and sound. I even booked tours with them, which I only can recommend. Especially the Ha Giang motorbike tour (3 days), was phenomenal! Because I was travelling by myself (as a young woman), Thoi messaged me throughout the trip to make sure, I was feeling safe and everything was good! There is a laundry service, nice breakfast and a rooftop bar. The hotel in itself is very clean and very nicely designed. I especially loved the rooms! Coming from a graphic designer: I couldnt have done it better. So the aesthetics of rooms is somewhat important to me! I really loved the rooms and it made me feel right at home. I will come back to Vietnam and I will stay with the Matilda Hotel Team aagin for sure! Thanks again for making my experience in Hanoi absolutely fantastic!

nothing! everything was absolutely fabuolous!

Breakfast is good. Staff is friendly and helpful.

Room is small.

Location in Old Town and exceptional staff

First room had no window and rather small

location very good walking distance to pub st less than 5 min can walk to lake in around 10 min lots of great food and bars all around hotel staff very good and we booked are taxi back to airport with hotel also the jeep tour around the city great service and value for money

very clean property, good location and the breakfast was good too

unfortunately the first room we had stayed in there was a really loud ventilation instalment near our room that was very noisy so we could not sleep during the night, thankfully the staff did move us to another room where we slept well, just be cautious when you stay here and make sure you’re not next the ventilation unit

Location

Unfortunately, we had a safety incident, where the night manager issued a key to another guest for our room. The other guest came into our room while we were sleeping, AND the hotel did nothing about it. No apologies or further gathering of information about how this error happened.

Locatiom

Staff was helpful and nice. Breakfast was great. Nice and quiet room in the busy old quarter.

Room is clean and spacious. Toilet and bath is quite big. Great location: easy pick-up and drop-off for your day tours, restaurants are everywhere. Staff are excellent, very helpful and professional. The buffet breakfast is good.

They can work on the soundproofing of the rooms.