Had horrible stay with my family with two kids. Rooms service every three days, we ask for at list clean towels, answer was Sorry no, this is two stars hotel (advertising as three). The hotel is outdated, water pool tiles cracked everywhere. Kids pool - bright yellow pond, rest of the pools full of sand, leaves and pieces of tile cracks. Everywhere extremely dirty, one of the restaurants had poo on the floor, and nobody cleaned all our stay. There was live electricity cable in the room, hided with the pillow. When reported to reception, answer was we will send someone tomorrow. For more detailed description see pictures attached. On the checkout I have been asked to pay extra. My booking confirmation price was 580 Leva they request to pay 720 leva. On my question why, very rudely Martin on reception start to shout and threaten with police, if no pay their requested price. After half an hour shouting and threatening from Martin, Booking.com had been involved and issue solved in our favour. Do not expect quiet hotel, as currently used as international teenager’s camp.

the food was very good, the staff is kind, clean swimming pools, very comfortable rooms, good location

the cleanliness must be better

Good location the hotel is surround by trees so the air is fresh and not so hot in the night

Customer service- very poor, cleaning - very poor, food-disgusting and I will not recommend this hotel specially if you are with children

All of the steps we had to climb to get anywhere