La calidez de el personal es espectacular, la comida buenísima 10/10

Lo que más me gustó del hotel fue la comodidad de la habitación en la que me aloje, su increible vista a la ciudad permite conectar con el bello clima del lugar y los servicios como los accesorios de la habitación fueron impecables para un buen descanso lejos de la ciudad. Cabe resaltar que el desayuno fue delicioso e inmediato, con el agradable recibimiento del personal.

Location

Value for money and lack of cleanliness

Beautiful hotel located right near the train station and across the bus pick up for Machu Picchu. The staff were attentive and held our bags after check out. Nice breakfast buffet was provided. Nice views of the river from the rooms.

Great location for access to MP bus and restaurants. Professional staff.

Booked this hotel because of the jacuzzi after 10 days of trekking and camping: treat for us. The jacuzzi was lukewarm and no idea how to turn jets on. We talked to the staff and they increased the water temp and showed us where to activate the jets; would have been nice to know initially. There was a leak in the ceiling around the shower head fixture that dropped plaster down every time we showered. Staff fixed it each time but continued to leak. No offer of a different room, nor did they seem too concerned that is was a bigger issue then just plaster falling out (internal leak in the system somewhere)

The staff was incredibly helpful and the rooms were well appointed with amazing views across the river. The location was central to everything. We couldn’t have asked for a better experience.

Nothing

The staff was absolutely fabulous. Courteous, accommodating and knowledgeable.

The spa is adequate.

I really loved the lady who checked us in. The room was great and the view fabulous. They also looked after us and made sure we had breakfast in the morning with breakfast boxes. very accommodating.

It is located on the train track albeit it is a very nice property. Not all staff are amazing it is just one person.